[Hiring] Tier 2 Customer Care Agent @Fubo

Fubo; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Tier 2 Customer Care Agent to join their remote team. This role involves providing exceptional support to customers by addressing inquiries related to service and subscriptions through various channels. The ideal candidate will be bilingual in Spanish and English, possess excellent communication and interpersonal skills, and be adept at resolving issues efficiently. In this fast-paced environment, you'll have the opportunity to make a real impact on customer satisfaction and loyalty. Join a dynamic team committed to excellence and diversity, where your contributions will help shape the future of customer care.

Qualifications

• Must be bilingual in Spanish and English with strong customer service skills.
• Experience in handling customer care escalations and social media engagement.

Responsibilities

• Deliver world-class support and resolve customer inquiries via phone and online.
• Provide effective resolution for billing, technical, and social media issues.

Skills

Bilingual (Spanish and English)

Customer service skills

Interpersonal skills

Telephone etiquette

Problem-solving

Education

High school diploma or GED equivalent

Tools

Social media platforms

Computer/Laptop

Job description

Apr 20, 2025 - Fubo is hiring a remote Tier 2 Customer Care Agent. Location: Dominican Republic.

About Fubo:

With a mission to build the world’s leading global live TV streaming platform with the greatest breadth of premium content and interactivity, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry’s current TV model. Fubo operates in the U.S., Canada, France and Spain. The company also has a growing technology center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.

We’re rapidly growing in employees, subscribers, and content offerings! Which means we need your help taking us to the next level.

Fubo is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.

About the role:

*This role is a remote contractor position in the Dominican Republic*

Fubo is currently seeking a bi-lingual (Spanish and English) Customer Care representative to deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding Fubo’s service and customer subscriptions over the phone and online (via email and social media). We need a resourceful and attentive individual who can best use all their tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users.

The candidate will also provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media and should strive for a one-call resolution of customer issues.

Education and Technical Requirements:

• High school diploma or GED equivalent
• Ability to speak, read, and write professionally in both English and Spanish
• Experience handling advanced customer care contact escalation from Tier 1 agents
• Experience with social media platforms, managing posts, and engagement
• Excellent interpersonal skills
• Ability to identify and meet customer's needs and requirements
• Exceptional phone and customer service skills
• Punctual, regular, and consistent attendance is required

Knowledge, Skills, and Abilities:

• Excellent telephone etiquette, verbal, and written communication skills
• Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment
• Ability to establish and maintain effective relationships with customers
• Strong team and interpersonal relationship skills conducive to team development
• Ability to work independently, make judgment decisions, and demonstrate consistent follow-through
• Very strong written and verbal communication skills are required
• Exercises good judgment in decision-making to routinely deliver exceptional customer support at all times

Other Requirements:

• Must provide up to date computer/laptop (No Chromebook) and reliable internet connection
• Must be available for weekend (Saturday & Sunday) hours
• All Call Center representatives work on a shift basis, and as such will be required to periodically rotate shifts and regular days off
• All customer care representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required