[Hiring] Sr Customer Success Manager @CDK Global

CDK Global; United States; Remote; USD 85,000 - 100,000; Full time

Job summary

A leading company in automotive technology is seeking a remote Sr Customer Success Manager to enhance client relationships and optimize the use of CDK solutions. The role demands a proactive approach to managing customer success, focusing on strategic growth and effective communication. Ideal candidates will have extensive experience in client services and a strong grasp of the automotive industry, ensuring they can effectively meet client needs through CDK’s innovative products. Benefits include comprehensive health coverage and a 401K matching program.

Benefits

Medical, dental, and vision benefits

Paid Time Off (PTO)

401K Matching Program

Tuition Reimbursement

Qualifications

• Minimum 5 years of experience in client services, marketing, or sales.
• Proficient in using SalesForce.
• Knowledge of CDK applications and the automotive industry.

Responsibilities

• Work closely with clients to define strategies around CDK solutions.
• Maintain relationships with dealership management.
• Identify training needs for dealership staff.

Skills

Client services

Marketing

Sales

Communication

Analytical skills

Tools

SalesForce

Job description

Jul 07, 2025 - CDK Global is hiring a remote Sr Customer Success Manager. Salary: $85,000 - $100,000. Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves working closely with clients to define their strategy around CDK solutions and ensuring they understand how to utilize CDK's products effectively.

• Fields questions and directs clients to appropriate support resources.
• Maintains pre-established relationships and assists in building new relationships with dealership management.
• Demonstrates expertise in CDK products, establishing a reputation as a trusted advisor.
• Assesses dealership risk factors and identifies risk mitigation strategies.
• Works with Sales and Marketing to create prospecting opportunities.
• Prepares client-specific reports and presentations for education and growth.
• Identifies trends and creates solutions for identified gaps using analytics.
• Identifies opportunities and addresses training needs for dealership staff.
• Makes recommendations and assists clients with industry best practices and solutions.
• Drives true value for customers and identifies strategies for retaining “at risk” clients.
• Develops productive working relationships with Lead CSMs and assists where needed.
• Mentors CSMs on best practices and engages in solutions for client needs.
• Seeks and listens to feedback, demonstrating a positive outlook on work.
• Provides recognition to peers and mentors junior staff on risk mitigation strategies.
• Utilizes Totango to document valued-added conversations & engagements with dealer partners.

Qualifications

• Minimum 5 years of client services, marketing, or sales experience.
• B2B or outside sales or account management in a similar industry.
• Ability to travel - 50%.
• Ability to work and influence across all levels of the dealership.
• Knowledge of CDK applications, business strategy, and familiarity with the automotive industry.
• In-depth knowledge of variable dealership operations or training dealer staff on software applications and processes.
• Proficient in using SalesForce (CX platform as a bonus).
• High sense of urgency and ability to handle high-stress interactions.
• Strong communication skills with peers and clients, both oral and written.
• Ability to work as a team member and take ownership of clients.
• Analytical, organizational, and time management skills.

Requirements

• Understanding of CDK's org structure, solutions, implementation, and service models.
• SaaS experience preferred but not required.
• Experience using a CX platform.
• Some knowledge of automotive areas (Front-End, parts and service, and Accounting), dealership workflows, and technology industries preferred.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K Matching Program.
• Tuition Reimbursement.