[Hiring] Site Reliability Engineer @Rackspace

Rackspace; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

A leading company in multicloud solutions, Rackspace is hiring a Site Reliability Engineer to implement observability solutions. Candidates should have extensive experience in SRE, AWS, and relevant automation tools, and possess critical thinking skills to enhance application performance and customer experience.

Qualifications

• Senior-level experience with Site Reliability Engineering and AWS.
• Proactive problem identification and coding experience.
• Experience with automation tools and observability solutions.

Responsibilities

• Implement Observability solutions for customers.
• Develop and maintain monitoring tools for system health.
• Collaborate with teams to enhance features and resolve issues.

Skills

Site Reliability Engineering

DevOps

Troubleshooting

Automation

AWS Infrastructure

Observability tools

Code writing

Terraform

Agile methodologies

Project Management

Education

Bachelor’s degree in engineering/computer science or equivalent

Tools

Splunk

Datadog

Ansible

Chef

Puppet

Git

Job description

Jun 25, 2025 - Rackspace is hiring a remote Site Reliability Engineer. Location: India.

Site Reliability Engineer / Observability Engineer

Public Cloud - Offerings and Delivery – Workforce Mgmt & Delivery Ops /

Full - Time / Remote

Rackspace is building up its Professional Services Center of Excellence on Application Performance Monitoring Suites.

If you enjoy solving complex business problems and can contribute to building next generation of modern applications for our customers helping them understand the connections between application performance, user experience and business outcomes creating amazing customer experiences, with modern interpretations of SRE, Observability using Datadog, New Relic, AppDynamics or Dynatrace, working with their suite of products and integrations, then join us!

Rackspace enables businesses to accelerate digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe Datadog, AppDynamics or New Relic will be a large contributor to what we do, and we want talented, creative, and thoughtful individuals to join our team to shape Observability Engineering for our customers.

You Will

Work with customers and implement Observability solutions

Build and maintain scalable systems and robust automation that supports engineering goals.

Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance

Proactively gather and analyze both metric and log data from systems and applications to perform anomaly detection, performance tuning, capacity planning and fault isolation.

Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability, security and performance standards

Collaborate with team members to document and share solutions

Maintain a deep understanding of the customer’s business as well as their technical environment

Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues

You Have:

Bachelor’s degree in engineering/computer science or equivalent

Senior-level experience with Site Reliability Engineering, DevOps, Code level application support and troubleshooting, AWS Infrastructure design, implementation and optimization, Automation for deployment, scaling and reliability.

Experience with observability solutions tools like Splunk, Datadog, SignalFx, etc.

Experience deploying, maintaining and supporting software applications/services in the AWS ecosystem

Proactive approach to identifying problems and solutions

Experience writing code with one or more interpreted languages such as Python, PHP, Perl, Ruby,Linux Shell

Experience with Terraform or Cloud Formation scripting

Experience with configuration management tools like Ansible, Chef or Puppet

Experience with standard software development best practices and tools such as code repositories (Git preferred)

Experience executing in an agile software development environment

Good understanding of pricing/cost models across AWS services, especially compute, storage, and database offerings

A clear understanding of network & system Management solutions

Excellent organizational and project management skills

Excellent communication, critical thinking & analytical skills

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.