[Hiring] Service Desk Co-Ordinator @Everfield

Everfield; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Service Desk Koordinator, der sich auf Kundenservice und Problemlösung spezialisiert hat. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und tragen dazu bei, dass die Support-Operationen reibungslos ablaufen. Sie werden in einem innovativen Umfeld arbeiten, das sich auf die Bereitstellung erstklassiger Dienstleistungen für Bildungseinrichtungen konzentriert. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem sich schnell verändernden Umfeld gedeihen möchten, ist diese Position genau das Richtige für Sie.

Qualifications

• Hervorragende Kundenservicefähigkeiten, sowohl schriftlich als auch mündlich.
• Erfahrung mit Ticketing-Systemen wie Zendesk wäre vorteilhaft.

Responsibilities

• Bereitstellung eines herausragenden Kundenservices und effizientes Management von Support-Tickets.
• Zusammenarbeit mit technischen Teams zur Problemlösung und Unterstützung der Kunden.

Skills

Kundenservice

Multitasking

Problemlösungsfähigkeiten

Aufmerksamkeit für Details

Organisatorische Fähigkeiten

Untersuchungsfähigkeiten

Tools

Zendesk

Job description

Mar 11, 2025 - Everfield is hiring a remote Service Desk Co-Ordinator. Location: Australia.

About us

MyKnowledgeMap is one of the UK’s longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and other countries – and we are experiencing significant growth across all our target markets.

We are now seeking a dynamic and customer-focused individual to join our team as a Service Desk Co-Ordinator, primarily covering our Australian and Far-Eastern markets. The successful candidate will play a crucial role in ensuring the smooth functioning of our customer support operations.

What you will do:

1. Customer Support
   • Provide outstanding customer service by responding to inquiries and resolving issues in a timely, detailed and efficient manner.
   • Efficiently manage and prioritise support tickets to meet service level agreements.
   • Act as the first point of contact for customer support, ensuring a positive experience for our customers.
   • Contribute to the development and updating of knowledge base articles for both customers and internal use.
2. Problem Solving and Investigation
   • Demonstrate an investigative/inquisitive nature to identify and analyse issues reported by customers.
   • Collaborate with technical teams to troubleshoot and resolve complex software-related problems.
3. Learning and Adaptability
   • Quickly grasp and adapt to new functionality to stay up-to-date with the latest software developments.

What we are looking for:

• Excellent customer service skills, both written and verbally.
• Proven ability to multi-task and prioritise issues as required.
• Ability to learn and adapt quickly to changing functionality and features within a software product.
• An investigative/inquisitive nature.
• High attention to detail.
• Strong organisational abilities.
• Ticketing system experience would be favourable, for example Zendesk.
• Flexible to travel within Australia when required to meet with Customers or support meetings and/or exhibitions (if required).
• Flexible to start/finish later if required (notice will always be given).