[Hiring] Sales Operations Specialist @Smile Digital Health

Smile Digital Health; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Smile Digital Health is seeking a remote Sales Operations Specialist to enhance sales efficiency and scalability. Main responsibilities include optimizing sales processes, managing CRM data integrity, and providing actionable insights for strategic decision-making. The ideal candidate will have extensive experience in sales support within high-growth SaaS environments.

Benefits

Remote Work Environment

Flexible Time Off

Competitive Salary

Health/Medical Benefits

RRSP/TFSA/401K Contributions

Life and Disability Insurance

Employee Assistance Program

FHI Study Program and Skillsoft Learning

Super HAPI Fun Club

Qualifications

• 5+ years of experience in sales support or enablement in B2B/SaaS.
• 2+ years of experience with Salesforce Analytics; Tableau is an asset.
• Strong quantitative and analytical skills with a revenue-focused outlook.

Responsibilities

• Design and maintain scalable sales processes and workflows.
• Manage CRM data accuracy and develop sales reports for strategic planning.
• Collaborate with teams to improve revenue-generating activities.

Skills

Sales support

Data analysis

CRM management

Process optimization

Communication

Revenue analysis

Tools

Salesforce

Tableau

Job description

Jun 27, 2025 - Smile Digital Health is hiring a remote Sales Operations Specialist. Salary: competitive salary and health benefits. Location: Canada.

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems, bringing #BetterGlobalHealth to patients every day!

Apply today and find plenty of reasons to SMILE!

The Sales Operations Specialist plays a critical role in supporting and improving the efficiency, effectiveness, and scalability of the sales team. This position ensures seamless execution of sales processes, data accuracy in CRM systems, and delivery of actionable insights that support strategic decision-making.

Responsibilities:

1. Design, implement, and maintain scalable sales processes, workflows, and best practices across the sales funnel.
2. Manage and optimize CRM (e.g., Salesforce), ensuring data accuracy, pipeline integrity, and automation of key tasks. Develop and maintain sales reports and dashboards to provide visibility into performance metrics.
3. Design, implement, and scale revenue-generating processes using data and technology to streamline workflows that will improve sales velocity.
4. Oversee sales forecasting models and deliver accurate, actionable insights to sales leadership for strategic planning.
5. Support cross-department projects that identify and improve revenue-generating activities.
6. Effectively communicate complex sales and revenue operations processes, policies, and analytical findings to diverse audiences, ensuring clarity and promoting adoption. Educate the sales team on new processes and support onboarding of new sales team members into the CRM.
7. Collaborate with internal resources and subject matter experts on sales operations tasks to support productivity and efficiency.
8. Develop and maintain reporting and dashboards to track KPIs for partnership-generated revenue, partner influence, pipeline health, and referral activities, providing insights for partner program growth.
9. Support customer-facing teams by analyzing customer lifecycle data, including retention, expansion revenue, churn, and health scores, to identify trends and recommend data-driven strategies.
10. Refine and optimize processes within Salesforce and other sales tools, ensuring data accuracy and operational efficiency.
11. Build and maintain data and reports using Salesforce and Tableau to communicate operational insights.
12. Ensure compliance with privacy, security, and confidentiality policies.

Requirements:

1. 5+ years of experience in sales support or enablement, preferably in a B2B, high-growth, or SaaS company.
2. 2+ years of experience with Salesforce Analytics. Experience with Tableau is an asset.
3. Experience analyzing revenue KPIs and creating reports for sales and finance leadership.
4. Understanding of post-closed-won processes and finance terminology (e.g., billing, collections, revenue recognition).
5. Strong quantitative and analytical skills with a long-term, revenue-focused outlook.

Benefits:

• Remote Work Environment
• Flexible Time Off including PTO, Personal, and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Contributions
• Life and Disability Insurance
• Employee Assistance Program
• FHI Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing differences, and celebrating shared values. We foster a workplace that values diversity, equity, and inclusion. We welcome candidates of all backgrounds and encourage accommodations during the application and onboarding process.