[Hiring] Project Manager, Digital Services @Granicus

Granicus; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Granicus is seeking a remote Project Manager to lead customer project implementations within the Digital Services team. This role focuses on fostering customer relationships and ensuring successful project outcomes. The ideal candidate will have extensive project management experience, bilingual skills, and a commitment to enhancing government services through technology.

Benefits

Remote-first work environment

Diverse and inclusive workplace

Opportunities for learning and career growth

Qualifications

• Minimum of 3 to 5 years of project management experience.
• Bilingual (English and French) – required.
• Proven experience in customer-facing roles.

Responsibilities

• Manage medium-sized customer projects during the implementation lifecycle.
• Serve as the primary point of contact on projects for high-touch clients.
• Identify potential implementation risks and mitigation.

Skills

Communication

Interpersonal skills

Analytical skills

Organizational skills

Conflict management

Education

Project Management Professional Certification or Equivalent

Tools

Project management tools

Job description

Jun 09, 2025 - Granicus is hiring a remote Project Manager, Digital Services. Location: Canada.

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. Our comprehensive cloud-based solutions include communications, government website design, meeting and agenda management software, records management, and digital services. Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada, by simplifying interactions and disseminating critical information—bringing governments closer to the people they serve and driving meaningful community change.

Want to know more? See more of what we do here.

This Project Manager role is part of the customer engagement arm within Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps government agencies create valued online services and partners with customers to enhance how they support their communities through strategic experience management.

As a Project Manager, you will be a key partner in successfully rolling out projects across our customer base. This role is ideal for someone passionate about helping customers achieve their strategic objectives. Your responsibilities start at project initiation with providing a project plan, overseeing discovery and requirements gathering, and ensuring clients receive proper training to maximize their system utilization.

#Canada

What Your Impact Will Look Like Here

• Manage medium-sized customer projects throughout the implementation lifecycle.
• Serve as the primary point of contact for high-touch clients, providing insights on system performance, best practices, and account updates.
• Prioritize initiatives based on business needs and requirements.
• Advise customers on improving their online processes, keeping user experience top-of-mind.
• Track progress against milestones, budgets, and performance indicators; prepare reports for senior management.
• Create and maintain project plans, status reports, and documentation.
• Identify potential risks early and develop mitigation strategies.
• Evaluate customer business processes, anticipate requirements, and develop solutions for improvement.
• Enable customers to utilize the AMANDA product by aligning project plans with their goals.
• Participate in sprint planning, reviews, and retrospectives, providing team feedback.
• Collaborate closely with internal partners and foster relationships across the company to support project delivery.

• Security Requirements:

• Ensure Granicus information security by maintaining the confidentiality, integrity, and availability (CIA) of information assets per company policies.
• Willingness and ability to obtain and maintain a Secret-level security clearance through the Government of Canada. Details can be found here.

You will love this job if you have

• Bilingual in English and French – required.
• 3 to 5 years of project management experience, preferably in a customer-facing role.
• Excellent communication and interpersonal skills with a proven ability to build and maintain strong client relationships.
• Ability to manage multiple projects and prioritize effectively.
• Strong analytical skills, with experience in data and trend analysis.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and collaboratively.
• Conflict management skills and influence at all organizational levels.
• Strong organizational and planning skills for complex projects.
• Experience gathering product performance data, customer feedback, and market trends for improvement opportunities.
• Solid understanding of Customer Relationship Management (CRM).
• Proactive, data-driven approach.
• Excellent communication skills—listening, verbal, and written.
• Self-starter with leadership qualities.

• Preferred Skills:

• Experience as a program manager for high-touch clients.
• Project Management Professional Certification or equivalent.
• Experience working with remote teams.
• Knowledge of city/county planning, land-use regulations, zoning laws, and enforcement strategies.
• Previous experience with the AMANDA product.

Granicus is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, gender, gender identity, disability, age, genetic information, sexual orientation, marital status, military status, or other protected statuses.

We encourage applicants who may not meet all requirements but are eager to learn and grow with us to apply. We value diversity and inclusion and do not require degrees for most roles.

Security and Privacy Requirements

- Ensure the confidentiality, integrity, and availability of information assets.

- Maintain data privacy and complete required privacy training.

The Team

- A remote-first, globally distributed team across multiple countries.

The Culture

- We foster a transparent, inclusive, and safe environment, with Employee Resource Groups, regular CEO interactions, and community-focused groups.

The Impact

- We serve organizations worldwide, impacting communities positively. See more here.