Hiring | Operations Executive (Female) | Part-time

Ncr Eduservices; United States; Remote; USD 40,000 - 55,000; Part time

Job summary

Ncr Eduservices seeks a proactive Operations Executive to oversee the smooth delivery of live classes and provide real-time operational support. This part-time position requires 3-5 years of operations management experience, with a strong emphasis on organizational skills, communication abilities, and technical troubleshooting for platforms like Zoom and Slack. Candidates with experience in EdTech and international client handling are preferred.

Qualifications

• 3-5 years in operations management experience required.
• International experience is required.

Responsibilities

• Monitor live sessions to ensure they begin on time and run smoothly.
• Provide real-time assistance on platforms like Slack for technical issues.
• Address student feedback to enhance class experience.

Skills

Excellent verbal and written English communication

Strong organizational and multitasking abilities

Basic technical troubleshooting skills

Education

Graduate (minimum); postgraduate preferred

Tools

Zoom

Slack

Job description

Job Title: Operations Executive

Location: WFH

Experience: 3-5 years in operations management.

Employment Type: Part-time

Work Schedule:

Days: Monday to Saturday (Sunday Off)

Shifts: Morning: 4:00 AM 9:00 AM (Part-Time)

Job Overview:

We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset.

Key Responsibilities:

1. Live Class Management

• Monitor live sessions to ensure they begin on time and run smoothly.
• Track teacher availability; coordinate and allocate substitute teachers when needed.
• Step in as a substitute tutor if required to ensure session continuity.

2. Technical Support

• Provide real-time assistance on platforms like Slack for any technical issues during classes.
• Troubleshoot basic issues related to Zoom or other virtual platforms.
  

3. Student and Teacher Engagement

• Address student feedback to enhance class experience and learning outcomes.
• Respond promptly to support tickets and queries from teachers.

4. Operational Excellence

• Maintain accurate records and documentation of daily operations.
• Handle teacher scheduling and substitution processes efficiently.
• Identify and recommend improvements for better process workflows.
  

5. Team Collaboration

• Work closely with other departments to ensure overall delivery success.
• Participate in cross-functional initiatives and take ownership of assigned operational tasks.
  
  

Qualifications:

• Education: Graduate (minimum); postgraduate preferred.
• Experience: 3-5 years in operations; experience in EdTech and international client handling preferred.

Skills:

• Excellent verbal and written English communication.
• Strong organizational and multitasking abilities.
• Ability to stay calm and efficient under pressure.
• Basic technical troubleshooting skills (Zoom, Slack, etc.).
• High level of accuracy and confidentiality.
• International Experience is required.
  
  

How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to [e-mail] . Only shortlisted candidates will be contacted for interviews.

Regards,
Gunja

Sr.Hr Executive

9910095292

[e-mail]