[Hiring] Onboarding Specialist @WellnessLiving

WellnessLiving; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the health and wellness industry seeks a remote Onboarding Specialist to oversee client onboarding and enhance customer experience. The ideal candidate will have strong relationship-building skills, a proactive approach, and experience in SaaS. You will ensure smooth transitions and effective training while upholding the company's core values of customer first, excellence, accountability, and adaptability.

Qualifications

• 2-3+ years supporting customer onboarding, preferably in SaaS.
• Proficient in Microsoft Office 365 and CRM platforms.

Responsibilities

• Oversee client onboarding, ensuring timelines and expectations are met.
• Facilitate personalized online product training tailored to client needs.
• Collaborate with teams to resolve onboarding issues.

Skills

Customer Onboarding

Relationship Building

Creative Problem Solving

Communication

Organizational Skills

Tools

Microsoft Office 365

CRM Platforms

Excel

Job description

May 11, 2025 - WellnessLiving is hiring a remote Onboarding Specialist. Salary: based on experience + benefits + vacation. Location: Canada.

Title: Onboarding Specialist

Salary: Based on Experience + Benefits + Vacation
Location: Remote (Canada)

Term: Full-Time, Permanent

Reporting Manager: Onboarding Team Lead

About Us:

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. We value high performance, adaptability, and accountability. If you thrive in a fast-paced, customer-focused environment and are passionate about making a positive impact in the health and wellness industry, we would love to connect with you.

About You:

We are a growing team seeking like-minded candidates who can help us elevate our brand. We look for individuals who think outside the box and are not afraid to innovate. Our core values are:

• Customer First: Prioritizing customer happiness and success.
• Excellence: Striving for exceptional execution in all tasks.
• Accountability: Taking ownership of decisions and outcomes.
• Adaptability: Evolving with a dynamic environment.

Responsibilities:

• Oversee client onboarding, ensuring timelines and expectations are met or exceeded.
• Coordinate efforts for smooth transitions from previous systems or new implementations.
• Facilitate personalized online product training tailored to client needs.
• Maintain proactive communication with clients throughout the onboarding process.
• Collaborate with teams to resolve onboarding issues and enhance client experience.
• Uphold professionalism and embody WellnessLiving's core values.
• Address support tickets promptly with a solutions-oriented approach.

Skills & Qualifications:

• 2-3+ years supporting customer onboarding, preferably in SaaS.
• Strong relationship-building and collaboration skills.
• Creative problem-solving and multi-tasking in a fast-paced environment.
• Resourceful, proactive, and accountable with excellent organizational skills.
• Active listener with excellent communication skills.
• Curious, ambitious, and driven to improve processes.
• Proficient in Microsoft Office 365, intermediate Excel, CRM platforms (Zoho, Salesforce), and ticket management systems.

Qualified candidates will be contacted directly. We appreciate your interest and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital or family status, or any other protected class. We foster a bias-free environment and celebrate differences.

We utilize AI to assist in candidate evaluation, ensuring a fair and human-centered hiring process.