Actively Seeking! Experienced Retail Security Dispatcher

Marksman Security LLC; Wauwatosa (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Marksman Security LLC is actively seeking an Experienced Retail Security Dispatcher for a large mall environment in Wisconsin. The role focuses on monitoring security systems, coordinating field officers, and serving as the central hub for security communications.

The ideal candidate has prior experience as a 911 Dispatcher, SOC Analyst, or customer service roles. Must hold a Wisconsin Security License, pass screenings, and be able to work evenings, weekends, or holidays.

Qualifications

• Must have strong verbal communication skills and ability to multitask in a high-pressure environment.
• Proficiency with computers, security software, and radio communication systems.
• Prior security, dispatch, or call-center experience preferred.

Responsibilities

• Monitor CCTV, access control, alarms, and radio traffic to identify incidents.
• Dispatch security officers to calls for service, emergencies, and patrols.
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services.
• Pass on all pertinent information to team members, other safety teams, and the client.
• Document incidents and officer activity in real-time using security software.
• Track officer locations, break schedules, and shift coverage for staffing.
• Assist with lost-and-found, customer assistance, and mall inquiries.
• Support emergency response procedures, including evacuations and coordination with law enforcement.
• Provide excellent customer service with a calm, authoritative demeanor.
• Other duties as assigned by management.

Skills

Verbal communication

Multitasking

Security dispatch

Call-center experience

Radio communications

Education

High school diploma

Job description

Actively Seeking! Experienced Retail Security Dispatcher

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

$19.00/Hourly

Ideal candidates will have previous experience as a 911 Dispatcher, Security Operation Center Analyst, and Customer Service Representative/Specialist roles are highly welcomed.

Must be able to work assigned shifts, including evenings, weekends, or holidays as needed.

The Security Dispatcher plays a critical role in maintaining the safety and security of a large retail mall environment. This position is responsible for monitoring security systems, coordinating field officers, and serving as the communication hub for all security-related activity.

Must have a current valid Wisconsin Security License. Be able and willing to conduct extended foot patrols of the district area up to and including six hours. Must have a clean driving record. Prior security, dispatch, or call‑center experience preferred.

Responsibilities:

• Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents
• Dispatch security officers to calls for service, emergencies, and routine patrols across the property
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services
• Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client
• Document all incidents, officer activity, and relevant observations in real-time using security software
• Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness
• Assist with lost‑and‑found reports, customer assistance calls, and general mall inquiries
• Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination
• Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations
• Other duties to be determined by management

Qualifications:

• Must be at least 21 years of age or older
• High school degree or equivalent
• Prior security, dispatch, or call‑center experience preferred
• Strong verbal communication skills and ability to multitask in a fast-paced environment
• Proficiency with computers, security software, and radio communication systems
• Ability to remain composed and make quick decisions during emergencies
• High attention to detail and accurate documentation skills
• Professional, reliable, and able to work independently and as part of a team
• Minimum of one year of customer service experience
• Minimum of one year of security experience
• Must be able to pass pre‑employment screening (background and drug test)

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Marksman Security LLC’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.