[Hiring] MX Content Specialist @Otonomee

Otonomee; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a remote MX Content Specialist to craft and maintain support content for their business audience. This role focuses on creating clear and helpful content that empowers clients to navigate tools and services confidently. You will collaborate with internal teams to ensure content accuracy and relevance while also identifying areas for improvement. The position offers fully remote work, health insurance, and various benefits.

Benefits

Health insurance

Flexible benefits

Equipment provided

Home office allowance

Internet allowance

Meal allowance

Online Gym and Wellbeing Studio

Professional growth opportunities

Fun company events

Autonomy and responsibility

Qualifications

• 2–4+ years of experience in writing knowledge base or technical support content.
• Strong writing and editing skills for complex topics.

Responsibilities

• Create and maintain content for the Oura for Business Help Center.
• Translate complex workflows into clear, concise articles.
• Audit and refresh existing content to keep it accurate.

Skills

Writing

Editing

Collaboration

Tools

Zendesk

WordPress

Job description

May 15, 2025 - Otonomee is hiring a remote MX Content Specialist. Salary: competitive salary. Location: Portugal.

About The Role

We’re looking for an MX (Member/Customer Experience) Content Specialist, Enterprise, to help craft and maintain support content that serves our Oura for Business audience — including wellness partners, client admins, and retailers.

In this role, you’ll focus on crafting clear, helpful, and brand-aligned content that empowers OURA’s business customers to navigate Oura tools, services, and products with confidence. You’ll work closely with our client to ensure content stays accurate, relevant, and easy to use.

This is a permanent work-from-home position based in Portugal.

WHAT YOU'LL BE DOING

• Create and maintain content for the Oura for Business Help Center, focused on the needs of enterprise users (partners, client admins, and retailers)
• Translate complex workflows into clear, concise, and actionable articles that support a consistent partner experience
• Ensure all content meets brand, style, legal, and compliance guidelines
• Gather feedback from internal teams (Support, Ops, Legal, etc.) to update and improve content
• Identify gaps or inefficiencies in current content and proactively recommend improvements
• Audit and refresh existing content to keep it accurate and relevant over time
• Implement AI-driven recommendations to help clients discover the right content quickly and efficiently
• Stay informed on product changes and partner feedback to keep documentation up to date
• Conduct light competitor research to inform voice, structure, and overall strategy

Your profile

ABOUT YOU:

• 2–4+ years of experience writing knowledge base, help center, or technical support content — ideally in a CX or B2B environment
• Strong writing and editing skills, with a knack for turning complex topics into content that’s easy to follow
• Experience working with content management systems like Zendesk, WordPress, or similar
• A process-minded writer who cares about clarity, consistency, and structure
• Comfortable collaborating with cross-functional teams to gather insights and feedback
• Familiarity with the needs of enterprise or partner audiences is a plus

Why us?

WHAT YOU GET IN RETURN:

• Fully remote work based in Portugal
• Health insurance
• Flexible benefits
• A competitive salary
• Equipment provided
• Home office allowance
• Internet allowance (20 Euros per month)
• Meal allowance (7.63 Euros daily)
• Online Gym and Wellbeing Studio
• The opportunity for professional growth
• Fun company events and team outings
• Autonomy and responsibility

OUR RECRUITMENT PROCESS

1. 30 min Teams interview with the Recruitment Team
2. Language test if applicable to the role
3. 45 min Teams interview with the Hiring Team