[Hiring] Implementations Services Associate @LogicGate

LogicGate; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

An innovative firm is seeking a remote Implementation Services Associate to enhance customer success by delivering tailored solutions. This role involves onboarding new clients, configuring applications, and providing expert guidance throughout the implementation process. You'll collaborate with various teams to ensure a seamless experience for clients across industries, particularly in Financial Services and Healthcare. Join a company that values diversity and fosters an inclusive culture, where your contributions will directly impact customer satisfaction and business growth. If you are passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

Generous PTO

12 Annual Company Holidays

Summer and Winter Fridays

Health Days

LinkedIn Learning Access

Mentorship Program

Qualifications

• 2+ years in GRC Consulting or similar role with a focus on Risk Advisory.
• Intermediate technical knowledge in Excel or similar tools.

Responsibilities

• Assist with customer onboardings and implementations end-to-end.
• Build strong relationships with customers and provide expert advice.

Skills

GRC Consulting

Solutions Architecture

SaaS Implementation

Project Management

Excel

Customer Success

Job description

Mar 24, 2025 - LogicGate is hiring a remote Implementations Services Associate. Salary: $65,000- $75,000 per year + variable + equity + benefits. Location: USA.

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you the flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid unless the role has specific requirements.

At LogicGate, we believe that the strongest teams are made up of individuals who bring their different identities, backgrounds, ideas, and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with. We are proud to have been recognized as a Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

About the Role

We are seeking an Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

How you'll spend your time:

• Assist new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout.
• Work directly with customers to configure Risk Cloud applications that meet their business objectives.
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process.
• Support project management efforts for all assigned implementations, focusing on time-to-value for our customers.
• Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity.
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible, with a heavy focus on value creation.
• Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing.
• Collaborate cross-functionally with Solutions Engineering and Customer Success throughout the customer journey.

We get excited about you if you have:

• 2+ years of experience in GRC Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation/Professional Services, or a similar role with a strong foundation in GRC, Risk Advisory, or Security preferred industries.
• Intermediate technical knowledge working in Excel or a similar product.
• Highly motivated, driven and passionate about technology and customer success.
• Ability to manage multiple accounts/priorities at a time – project management, organization, time-management, and attention to detail are critical.
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help.

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages.

The anticipated base salary range is $65,000- $75,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as candidate's qualifications, skills, competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development program.

Our Culture

Fostering an inclusive and equitable culture is a priority for us at LogicGate - We believe doing this is essential to our success both internally and externally.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging.

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:

• GRC stands for Governance, Risk, and Compliance.
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size is valued at $50.5 billion in 2024 and is projected to reach $104.5 Billion by 2031.