[Hiring] Implementation Associate @Humi

Humi; United States; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Implementation Associate to facilitate the onboarding of clients onto their innovative SaaS platform. This remote role involves assessing client needs, leading training sessions, and ensuring smooth implementations. The ideal candidate will possess a strong background in project management and payroll, along with excellent communication skills to build trust with clients. Join a dynamic team that values autonomy and high performance, while enjoying the flexibility of remote work and a range of attractive benefits.

Benefits

Employee Share Options

Generous Paternity Leave

Subsidized Egg Freezing

WFH Office Expense Budget

Learning & Development Opportunities

Qualifications

• 2-3 years of experience in SaaS implementation or project management.
• Hands-on payroll experience with Canadian legislation.

Responsibilities

• Guide clients through the onboarding of the SaaS platform.
• Manage multiple implementation projects simultaneously.

Skills

SaaS Implementation

Project Management

Payroll Knowledge

Organizational Skills

Analytical Skills

Communication Skills

Problem Solving

Tech Savvy

Education

Bachelor's Degree

Tools

HR Software

Data Analysis Tools

Job description

May 03, 2025 - Humi is hiring a remote Implementation Associate. Location: Canada.

Who we are

Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits and payroll.

Humi officially joined Employment Hero to accelerate the mission of making employment easier and more valuable, for everyone. Employment Hero has a $2 billion valuation and a presence in 6 countries globally, servicing over 300,000 businesses and more than 2 million employees.

Our DNA

At Humi, we’re proud of our unique DNA.

1. We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
5. We Live by Our Values - we role model our values 100% of the time
6. We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

As an Implementation Experience Associate, you’ll play a critical role in guiding our clients through the successful adoption of our SaaS platform. You’ll be the primary point of contact during the onboarding and implementation process, empowering businesses to confidently manage their HR and payroll needs through our software.

In this role, you will gather requirements, configure systems, deliver tailored training, and ensure a smooth onboarding for new customers. You’ll work closely with cross-functional teams while managing multiple implementation projects simultaneously. With our platform continually evolving, you'll need to be adaptable, proactive, and skilled at communicating with clients of varying levels of payroll and HR knowledge.

Your key focus areas will be:

• Assess client HR and payroll needs to ensure optimal configuration of the Humi platform.
• Lead onboarding by facilitating training, creating work-back schedules, guiding platform setup, troubleshooting issues, and offering ongoing support.
• Manage a rotating pipeline of clients, ensuring timely and successful implementations.
• Collaborate with cross-functional teams to stay aligned and informed on Canadian payroll regulations.
• Collaborate with Sales and Partnerships to ensure smooth hand-off
• Meet implementation SLAs and KPIs
• Monitor client pipelines, identify roadblocks, and report on progress, feedback, and risks during weekly 1:1s and monthly updates to internal stakeholders.
• Support KYC/KYB processes to ensure compliance during onboarding.
• Identify and implement process improvements to enhance efficiency, launch success, and client satisfaction.
• Proactively resolve client issues to minimize disruption and maintain high satisfaction.
• Gather and share client feedback with Product to drive platform enhancements.
• Ensure seamless handoff to Support and Client Success teams post-implementation.

Who you are

To thrive at Humi, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 2–3 years of experience in SaaS implementation or project management, with a proven ability to manage multiple client engagements simultaneously.
• At least 1 year of hands-on payroll experience, with a solid understanding of Canadian payroll legislation and compliance requirements.
• Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines in a dynamic environment.
• Analytical and data-driven mindset, capable of generating reports, tracking key metrics, and assessing pipeline performance.
• Excellent interpersonal and communication skills, with a talent for building trust and rapport with clients and cross-functional teams.
• Proactive and solution-focused, with a passion for delivering a seamless and positive client experience.
• Tech-savvy and quick to learn new platforms, tools, and systems.
• Experience working in a start-up or high-growth environment is an asset.

Bonus points if you have experience with:

• Experience with KYC/KYB processes and compliance requirements would be an asset
• Payroll Compliance Practitioner (PCP) certification is an asset
• Experience with Time and Attendance and Scheduling Software

What we can offer

At Humi, we don’t just talk about a better way to work - we live it. Joining Humi means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that include: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Humi is now officially part of the Employment Hero team. Employment Hero is committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Humi is dedicated to fostering an inclusive work environment where everyone can do their best work. We encourage people of all backgrounds to apply.

About the company

Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, Humi started as a simple cloud-based web app that stored employee data. Thanks to the support of customers, Humi has built solutions that allow Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.

We've officially joined Employment Hero to accelerate our vision and support their mission to make employment easier and more valuable, for everyone! Since Employment Hero's inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down.

We believe in distributed employment and take a ‘Remote First' approach with our team. This position can be done 100% remotely from anywhere within Canada.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

https://www.humi.ca/blog-post/exciting-news-humi-joins-forces-with-employment-hero-to-accelerate-our-vision