Hiring: Front Office Coordinator

Kcro; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Office Coordinator to be the welcoming face of the organization. This role involves managing front desk operations, providing exceptional customer service, and supporting administrative tasks. You will be integral in creating a positive first impression while ensuring smooth office operations. The position offers a collaborative work environment with opportunities for growth and professional development. If you thrive in a dynamic setting and are passionate about customer service, this could be your next career move!

Benefits

Free Basic Health Care

401K Match

3 Weeks PTO

Professional Development Opportunities

Qualifications

• Proven experience in a front desk, administrative, or customer service role.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet and assist visitors, manage phone calls, and maintain front desk organization.
• Support sales team with materials, order processing, and customer database management.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Attention to Detail

Education

High School Diploma

Experience in Administrative Role

Tools

Microsoft Office Suite

CRM Systems

Natural Log Radio Traffic System

Job description

Job Description: Front Office Coordinator

Position Overview
Walnut Media is seeking an enthusiastic and detail-oriented individual to serve as Front Office Coordinator. As the first point of contact for our customers and visitors, you will play a pivotal role in creating a welcoming and professional environment while supporting our team with a variety of administrative and sales-related tasks.

Key Responsibilities
Front Desk Operations:

1. Greet and assist visitors with a warm and professional demeanor.
2. Manage incoming phone calls, direct them to the appropriate departments, and answer basic inquiries.
3. Distribute prizes to contest winners, organize and file paperwork accordingly.
4. Maintain the cleanliness and organization of the front desk and reception area.

Customer Interaction:

1. Serve as the “Director of First Impressions” by ensuring all interactions reflect Walnut Media’s values.
2. Assist customers with inquiries, providing information about our services and escalating issues as needed.

Administrative Support:

1. Manage day-to-day office operations as directed by the business manager, including filing, data entry, and maintaining office supplies.
2. Prepare and distribute reports as directed by management.
3. Learn Natural Log radio traffic system in order to serve as back up as needed.

Sales Assistance:

1. Support the sales team by organizing and creating sales materials as needed, maintaining records, and assisting with client communications.
2. Write and process orders, ensuring accuracy and timely submission.
3. Help manage and update customer databases and CRM tools.
4. Collaborate with the sales team on special projects and campaigns.
5. Run daily ticket revenue report for leadership.

Qualifications

1. Proven experience in a front desk, administrative, or customer service role.
2. Excellent communication and interpersonal skills.
3. Strong organizational and multitasking abilities with attention to detail.
4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
5. Ability to maintain a professional and friendly demeanor under pressure.
6. Familiarity with CRM systems is a plus.

What We Offer
A dynamic and collaborative work environment in a locally owned, community-focused company.
Opportunities for growth and professional development.
Competitive compensation and benefits package including free basic health care (discounted hospitalization), 3 weeks PTO and 401K match.

Position will report to the Corporate Business Manager.

How to Apply
If you’re passionate about providing exceptional customer service and thrive in a fast-paced, team-oriented setting, we’d love to hear from you! Please submit your resume and a brief cover letter to [e-mail]

About Walnut Media
Walnut Media is led by a veteran team of broadcast and marketing professionals with decades of experience. Our goal is to provide quality, local-focused programming to our listeners and effective advertising and marketing solutions for our clients and provide a productive, fun and family-friendly workplace for our co-workers. Walnut Media operates Boomer Radio in Omaha and Lincoln, The Heartlands Christian Voice KCRO, The Best Mix 101.5FM and Big Dog 1340/98.9 in Fremont, Bluffs Country 106.5FM in Council Bluffs, Performance Digital and Performance Podcast.

Join us in making a lasting impression!

Walnut Media is an equal-opportunity employer!