HIRING FOR MULTIPLE AZ LOCATIONS - SUPPORT STAFF

Renew Cannabis Co.; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Hands-on training

Family-owned business

Job summary

Nirvana Cannabis is hiring for Support Staff across multiple Phoenix locations. Join a family-owned cannabis retailer and help guide customers to medical or recreational products while delivering exceptional service in a fast-paced setting.

Ideal candidates bring a positive attitude, integrity, and willingness to learn about cannabis. Training is provided in reception, floor support, and point-of-sale operations in a collaborative team environment.

Qualifications

• High School Diploma or GED required.
• At least 1 year of retail experience preferred.
• Ability to stand and walk for extended periods.
• Able to lift up to 30 lbs.
• Must meet state requirements for cannabis employment.

Responsibilities

• Greet customers and guide them to the appropriate queue.
• Operate the call center and answer questions about cannabis products.
• Provide excellent customer service while ensuring compliance with state regulations.
• Follow MVP/Scan, tag and bag cash handling procedures and store policies.
• Maintain a clean, organized sales floor and assist with opening/closing tasks.

Skills

Customer service

Cash handling

Communication

Teamwork

Retail experience

Education

High School Diploma or GED

Tools

Dutchie POS

Job description

Have you always wanted to work for the Cannabis Industry? Want to join a company with career opportunities? Then look no further! Nirvana Cannabis is hiring for multiple locations in the Valley! We are looking for a few action orientated, high integrity individuals that have a passion for cannabis! This is a full-time opportunity to join our team. We are scheduling interviews for Support Staff for multiple locations.

Must be 21 or older to apply!

Support Staff:

Support Staff are individuals who can use their comprehensive cannabis knowledge to guide customers to the appropriate medical or recreational product(s) and provide impeccable customer service while complying with all state regulations and company policies. They must provide customers with prompt service and quality products while maintaining a clean, safe, and welcoming store environment. They should always strive to improve their knowledge of products carried in our store, as well as any new developments relating to cannabis.

Their key responsibilities include greeting customers, placing them in the appropriate queue, operating the call center, and answering customers' questions regarding the different strains of cannabis, their medicinal use, and methods of consumption. They are crucial to maintaining the flow of the sales floor and keeping the manager or supervisors informed of any complaints or issues that may arise. They are responsible for helping customers navigate the world of cannabis consumption while abiding by all policies, procedures, and operational guidelines.

Essential Duties:

• Performing any duties delegated to you during the course of your shift, including side tasks like cleaning and organizing.
• Be responsible for following any breaks or lunches set by upper management.
• Be trained on all basic FOH duties, including reception/floater, call center and budtender duties.
• Follow all company and state transaction standards and procedures (such as MVP and Scan, tag and bag, laying out cash and marking bills, etc.).
• Takes initiative to understand and abide by Nirvana Center Dispensary policies and procedures described in the handbook.
• Takes initiative to understand and follow MD regulations to always remain compliant.
• Communicates with coworkers in a supportive and amicable manner, and understands the importance of teamwork.
• Provides excellent customer service, and is willing to actively listen to each customer in order to direct them to the most suitable product(s).
• Functions with a sense of urgency and attention to detail.
• Keeps a clean and organized work area and helps to maintain a clean and organized sales floor.
• Can perform any duty assigned to them as requested by supervisors or managers.
• Is familiar with the Dutchie POS system and is able to verify that applicable discounts are given correctly.
• Scanning identification cards to ensure they are valid and knows that all acceptable forms of ID are government issued, have a photo, date of birth and a signature or other form of biometric data, and are still valid (date).
• Is well versed on proper cash handling practices.
• Make sure that all opening/closing tasks are performed thoroughly and in a timely fashion.
• Understands the proper chain of command and follows it correctly.
• Always stays in control of the transaction at hand and takes responsibility for any mistakes made.
• Remains teachable and open to constructive criticism.

What We're Looking For

We're seeking motivated team players who enjoy working with people and thrive in a fast-paced retail setting. The ideal candidate is:

• Friendly, approachable, and service-oriented

• Reliable and detail-focused, especially with cash handling and compliance

• A strong communicator who remains professional under pressure

• Curious and eager to learn about the cannabis industry

Previous retail experience is helpful, but not required. What matters most is a positive attitude, integrity, and a commitment to excellent customer service.

Training, Experience & Perks

At Nirvana Cannabis, Support Staff receive hands-on training across multiple areas of the dispensary, including reception, floor support, and point-of-sale operations. You'll gain valuable experience in compliance, customer engagement, and retail best practices within a supportive, team-driven environment.

As a family-owned business that values individuality, we focus on building confident, knowledgeable staff members who take pride in their work and grow alongside the company.

What You'll Need

• High School Diploma or GED

• At least 1 year of retail experience (preferred)

• Ability to stand and walk for extended periods

• Ability to lift up to 30 lbs

• Must meet all state requirements for employment in the cannabis industry

Why Nirvana Cannabis?

At Nirvana Cannabis, we believe in empowering our team, uplifting our community, and setting the standard for excellence in cannabis retail. We invest in training, value collaboration, and treat our employees like family.

If you're ready to begin your journey in the cannabis industry and be part of a team that truly cares, we'd love to hear from you.