Hiring Fair 6/4-6/5: Site Merchandiser

craftydelivers.com; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Crafty is looking for a dedicated Site Merchandiser to maintain pantry offerings across several corporate sites in New York City. This full-time role emphasizes client service and operational excellence, promoting a top-tier experience in workplace food and beverage programs. Join a passionate team and enjoy a competitive compensation package, including healthcare benefits.

Benefits

Healthcare plan covering health, dental, and vision

401k

Paid time off

Equipment certification courses

Parental leave

Crafty-grade snacks and events

Qualifications

• Must be 21 years of age or older.
• Ability to lift up to 50 pounds and remain stationary for 50% of the time.
• Prior experience in a similar operational role is a plus.

Responsibilities

• Own the merchandising execution across multiple client-site experiences.
• Perform routine maintenance and quality control checks on machines.
• Engage with clients and ensure high-quality service.

Skills

Customer Service

Attention to Detail

Communication

Operationally Sound

Reliability

Teamwork

Job description

Join us at Crafty’s Food & Beverage Hiring Fair

We are hosting a Hiring Fair with opportunities to receive same-day job offers!

When:

• Wednesday, June 4 | 3:00 PM – 7:00 PM

Where: WeWork Office 27 E 28th St.

• Food & Beverage Associates

To be considered: Apply to this post and complete our Hiring Fair Application on our Careers Page. We will review your application, and if your skills match the job description requirements we will contact you to confirm a day and time for your interview.

**Walk ins are welcome but confirmed interviews will be given priority

Who We Are:

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role:

New York, New York

Crafty’s Site Merchandisers are the wheels that kept our pantry offering running. They are the human element and the friendly face that own the merchandising execution of multiple client-site experiences on a daily basis; supporting each site’s product merchandising, inventory management & order replacement, in addition to equipment management.

This is a high-energy role for people who derive joy from a meticulously organized shelf and positive energy from being around people. Crafty is looking for a Site Merchandiser whose responsibilities will include:

• Multi-Site Merchandising : Take pride in your spaces by owning client’s office kitchens & pantries and highly organized storage rooms, complete expiration checks and product rotations as needed
• Customer Service : With support from your manager, engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory : Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
• Communication : Communicate and escalate any location needs or safety concerns your manager, and accurately complete pre/post route paperwork

This role is a full-time, hourly role within Crafty.

This role is open to applicants 21 years of age or older.
This role supports several of our New York city clients Monday through Friday from 7am - 4pm, by meeting the skill based qualifications below:

Required Attributes:

• Operationally Sound : Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable : Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.
• Attention to Detail : Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.
• Resilient : Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
• Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Effective Communicator : Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results:

Goal : Achieve a 95% annual client retention rate by delivering top-tier on-site operations and exceptional client experiences, ensuring all client goals are met and exceeded, for at least 6 consecutive months by completing these initiatives:

• Initiative #1:Task Ownership: Complete daily task lists with an average of 95% successful shift completion week over week as measured via Tableau on a monthly basis.
• Measured through:
• Complete task list
• Task list needs to be rated “good”
• Initiative #2:Quality control : Maintain an average of 95% or greater on all quality control checks quarterly.
• Initiative #3: Client Satisfaction: Assist in supporting all client requests on a weekly basis, working with your manager and the site point of contact.

What we offer:

• Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart people who work incredibly hard and have fun along the way.
• We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!
• Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.
• Our compensation amount for this role is $24 an hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.