[Hiring] eCommerce Site Manager @Jiffy

Jiffy; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an eCommerce Site Manager, where you will lead the charge in optimizing online experiences for customers. This role offers the chance to work with a dynamic team of designers and marketers, focusing on website performance and user engagement. With a commitment to innovation and collaboration, you'll help shape the digital landscape for creators and small businesses. Enjoy a fully remote position with opportunities for growth and a supportive environment that values your contributions. If you're passionate about eCommerce and technology, this is the perfect opportunity for you.

Benefits

Fully remote work

Room for growth

Competitive pay

Employer-paid benefits

Annual wellness stipends

Professional development stipends

Apparel perks

Qualifications

• 3-5 years experience in ecommerce or digital content management.
• Strong understanding of UX/UI principles and online shopping behaviors.
• Proficiency in Google Analytics and website performance tools.

Responsibilities

• Manage website content, layout, and performance to enhance user experience.
• Track key site metrics and optimize for conversions and user engagement.
• Collaborate with teams to improve site health and implement SEO strategies.

Skills

Website Merchandising

E-commerce Management

Google Analytics

SEO Best Practices

A/B Testing

Customer Experience Optimization

Communication Skills

Problem Solving

Education

Bachelor's Degree in Marketing or Related Field

Tools

Shopify

MixPanel

Google PageSpeed Insights

Lighthouse

Job description

Apr 27, 2025 - Jiffy is hiring a remote eCommerce Site Manager. Location: USA.

We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.

We’re more than a T-Shirt company; we’re a support system for the creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses bring their vision to life. And we’re hiring!

We’re looking for a eCommerce Site Manager to join our growing team. This role is perfect for someone who thrives at the intersection of ecommerce, technology, and customer experience. You’ll take ownership of our website’s content, layout, performance, and product presentation—ensuring it not only looks great but performs brilliantly.

You’ll be working alongside a team of designers, developers, and marketers who are passionate about delivering a seamless online experience. We value collaboration, continuous improvement, and creativity in everything we do.

Key Responsibilities

Website Merchandising & Content Management

• Maintain and update product listings, pricing, descriptions, and images for accuracy and appeal.
• Optimize categorization, navigation, and search filters to drive discoverability and conversions.
• Lead seasonal merchandising campaigns, new product launches, and promotions.
• Work with creative, product, and dev teams to improve on-site layout and visuals.
• Identify and implement SEO opportunities across product pages and landing pages.

E-commerce Performance & Optimization

• Track and report on key site metrics: traffic, conversions, bounce rates, and user behavior.
• Use tools like Google Analytics, Shopify Analytics, and MixPanel to monitor performance.
• Run A/B tests on layouts, CTAs, and product placements to drive sales.
• Optimize cart, checkout, and payment flows to reduce abandonment.
• Work cross-functionally to identify and resolve performance gaps.

Site Health, Stability & Core Web Vitals

• Monitor Core Web Vitals (LCP, FID, CLS) and overall site health.
• Use tools like Lighthouse, Google PageSpeed Insights, and Search Console to ensure fast, stable user experiences.
• Troubleshoot slow-loading pages, broken links, and mobile usability issues with dev teams.
• Stay ahead of performance trends and apply best practices for uptime and reliability.

Inventory & Product Management

• Partner with operations to ensure real-time inventory accuracy and product readiness.
• Implement strategies like bundles, upsells, and cross-sells to boost revenue.
• Monitor product performance and adjust merchandising accordingly.

Marketing & Conversion Optimization

• Own on-site content including banners, category pages, and homepage features.
• Collaborate with the digital marketing team to align on campaigns across channels.
• Leverage data to improve content layout, customer journeys, and conversion funnels.

Customer Experience & Troubleshooting

• Ensure a seamless UX across all devices—mobile, desktop, and everything in between.
• Work with Customer Service to resolve website issues and analyze feedback.
• Use insights to drive improvements to the user interface and experience.

Requirements

• 3–5 years of experience in website merchandising, ecommerce, or digital content management.
• Strong understanding of online shopping behaviors, UX/UI principles, and conversion optimization.
• Proficiency in Google Analytics, Shopify, and website performance tools.
• Familiarity with A/B testing platforms and SEO best practices.
• Ability to work cross-functionally with product, marketing, creative, and tech teams.
• Self-starter with a strong attention to detail and problem-solving mindset.

• Excellent communication and time management skills.

• Experience in fast-paced ecommerce or retail environments preferred.

Benefits

• Fully remote!
• Room to grow within a fast-moving, collaborative team.
• Competitive pay and employer-paid benefits.
• Annual stipends for wellness and professional development.
• Tons of apparel perks (because who doesn’t love comfy gear?).
• A mission-driven company that supports creators, makers, and entrepreneurs.

About the company

Hi! We’re Jiffy. We launched over a decade ago as JiffyShirts with a simple mission: use technology to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry.

Today, Jiffy is the leading platform for crafters running projects. We build digital infrastructure, automation, and services for collaborating in our crafters’ physical and digital value chain. The Jiffy platform eliminates friction and provides a dedicated support system so crafters can focus on creating and growing the creator economy! We help millions of small businesses build their vision from scratch. And we’re hiring!

Our multicultural and multinational team is seeking go-getters, technologists, and customer-centric individuals looking to have an impact delivering solutions for our customer base.