[Hiring] Director of Product @GeneDX

GeneDX; United States; Remote; USD 183,000 - 230,000; Full time

Job summary

An innovative firm is seeking a remote Director of Product to lead the development of patient-facing Customer Experience Products. This role involves overseeing the entire digital and operational experience for patients and their families, ensuring that interactions are seamless and valuable. The ideal candidate will have extensive experience in product management and customer experience within healthcare or regulated environments. This position offers an exciting opportunity to drive impactful product initiatives, collaborate with diverse teams, and make a real difference in the lives of patients through improved healthcare solutions.

Benefits

Paid Time Off (PTO)

Health, Dental, Vision and Life insurance

401k Retirement Savings Plan

Employee Discounts

Voluntary benefits

Qualifications

• 8+ years of product management experience, including leading product teams.
• Experience in healthcare or healthtech preferred.

Responsibilities

• Own and evolve product strategy for patient-facing experiences.
• Collaborate with cross-functional teams to deliver best-in-class experiences.

Skills

Product Management

Customer Experience Leadership

Service Design

Strategic Thinking

Analytical Skills

Cross-Functional Collaboration

Agile Methodologies

Human-Centered Design

Education

Bachelor’s degree in life sciences, economics, engineering

MBA

Job description

Apr 20, 2025 - GeneDX is hiring a remote Director of Product. Salary: $183,644 - $229,580 USD. Location: USA.

Summary

We’re seeking an experienced Director of Product to lead our patient-facing Customer Experience Products portfolio, overseeing the full end-to-end digital, physical, and operational experience for patients, their caregivers, and families. This leader will own the vision, strategy, and execution roadmap for the tools, platforms, and touchpoints that make interacting with GeneDx easy, helpful, intuitive, and valuable.

This includes test ordering via multiple entry points (e.g. web, in-clinic, telehealth, etc.), patient intake and informed consent, results delivery, service automation, status transparency, transactional communications, and other experience-layer product solutions that support access, communication, and satisfaction across the customer lifecycle.

Job Responsibilities

• Own and evolve the product strategy for all patient-facing digital, physical, and operational experiences across patient and partner journeys in a wide range of settings (e.g. web, clinic inpatient and outpatient, telehealth, etc.) and patient health scenarios (e.g. acute symptoms, non-acute symptoms, proactive/preventative).
• Define, prioritize, and deliver a roadmap of scalable, high-impact product initiatives that improve access, usability, clarity, and connection across touchpoints.
• Collaborate closely with Engineering, Product Design, Clinical Product, Commercial, Customer Service, and other cross-functional teams to deliver best-in-class experiences.
• Lead and develop a team of product managers to think boldly, execute effectively, and continuously learn and iterate.
• Use data and insights—quantitative and qualitative—to drive prioritization and measure success.
• Partner with operations, billing, and service teams to identify friction points and opportunities to automate or enhance the experience.
• Ensure all products and touchpoints meet regulatory, privacy, and compliance standards while pushing the boundaries of innovation and empathy in healthcare.
• Be the voice of the customer for patients, their caregivers, and families, representing patient needs in both internal and external settings.

People Manager

• Yes

Education, Experience, and Skills

• 8+ years of product management, customer experience leadership, and/or service design experience, including 3+ years leading product teams and a track record of delivering patient-facing and/or consumer-facing digital solutions.
• Experience in healthcare, healthtech, or complex, highly regulated environments preferred. Experience in consumer-oriented product and service offerings a plus.
• Proven success leading cross-functional collaboration with Product Design, Engineering, Ops, Medical Affairs, and Commercial teams.
• Strong strategic thinking and hypothesis-testing skills paired with excellent execution and attention to detail.
• Quantitative and qualitative analytical skills, ability to connect dots across data sources, and ability to tell a story with data and insights.
• Deep empathy for end users—providers, enterprise customers, patients, and caregivers—and a commitment to making their experience simpler, faster, and more empowering.
• Familiarity with agile methodologies, digital transformation, human-centered design, and modern product discovery/delivery practices.
• A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
• Bachelor’s degree in life sciences, economics, engineering, or other applicable field; MBA preferred.

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

GeneDx is an Equal Opportunity Employer.