[Hiring] Customer Success Specialist @Assistantly

Assistantly; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Customer Success Specialist to deliver exceptional support and foster client relationships. In this dynamic role, you will handle client inquiries, onboard new customers, and ensure high satisfaction through proactive solutions. You'll collaborate with teams to relay feedback and improve services. With a focus on creating memorable customer experiences, this position offers flexibility and the chance to work from home. Join a vibrant community dedicated to professional growth and transforming businesses through exceptional service.

Benefits

Competitive pay above market rates

Permanent work-from-home opportunities

Paid Holidays and PTO

Performance bonuses

Health & Wellness bonuses

Professional development opportunities

Qualifications

• 2+ years in customer service or account management roles.
• Excellent communication and problem-solving skills required.

Responsibilities

• Handle incoming support requests via email, chat, or phone.
• Manage client accounts, ensuring retention and growth.

Skills

Customer Service

Account Management

Communication Skills

Problem Solving

Multitasking

Organizational Skills

Building Rapport

Tools

HubSpot

Salesforce

Zendesk

Google Workspace

Slack

Job description

Apr 14, 2025 - Assistantly is hiring a remote Customer Success Specialist. Salary: competitive pay above market rates. Location: Colombia.

Why Assistantly:
At Assistantly, we connect high-caliber professionals with amazing clients looking for exceptional remote support. We're building our talent pool of Customer Success & Support Specialists, which includes Account Managers, Client Success Managers, Customer Support Reps, and Customer Service Specialists.

This is an evergreen position, meaning we're always on the lookout for skilled professionals to match with new clients as opportunities arise.

Unicorn Role Overview:
If you're a people-first problem solver who thrives on creating exceptional customer experiences, managing client relationships, and delivering solutions with care and precision — this is the place for you! Whether you’re supporting customers through email/chat, onboarding clients, or managing long-term success, we want to hear from you.

What You’ll Do (Depending on Client Needs):

1. Handle incoming support requests via email, chat, or phone, ensuring timely resolution
2. Maintain high customer satisfaction by delivering excellent service and proactive solutions
3. Manage client accounts, ensuring retention and growth
4. Onboard new customers and guide them through product setup and usage
5. Monitor and report customer metrics (NPS, churn, CSAT, etc.)
6. Collaborate with sales and product teams to relay customer feedback and improvements
7. Document processes and FAQs for internal knowledge base
8. Upsell or renew client contracts as needed (for Account Management roles)

Requirements

1. 2+ years in customer service, account management, or client success roles
2. Excellent communication skills (verbal and written)
3. Empathetic, solution-focused, and detail-oriented approach
4. Tech-savvy with strong multitasking abilities
5. Proven ability to build rapport and trust with clients or customers
6. Strong organizational skills with a proactive mindset
7. Previous experience with remote tools and CRM platforms

Tools You Might Use (Depending on Client Needs):

1. CRM: HubSpot, Salesforce, Zoho, Monday.com, Pipedrive, or similar
2. Helpdesk: Zendesk, Gorgias, Freshdesk, Intercom, HelpScout
3. Messaging & Support: Slack, Zoom, Loom, Gmail, Google Meet
4. Collaboration & Docs: Google Workspace, ClickUp, Notion, Trello
5. Survey & Customer Feedback: Typeform, SurveyMonkey, Google Forms

Time Commitment & Schedule:

1. Full-Time or Part-Time (depending on client)
2. Schedule: U.S. Business Hours (Exact schedule TBD per client)

Benefits

1. Competitive pay above market rates
2. Permanent work-from-home opportunities
3. Paid Holidays and PTO
4. Part-time or Full-time positions tailored to your availability
5. Performance, Tenure, and Health & Wellness bonuses
6. Opportunities for professional development within the Assistantly community
7. Be part of a vibrant and supportive community of Unicorns

About the company: Achieve More with Assistantly! Assistantly champions are dedicated, vibrant, and diverse talent, united in transforming businesses globally through seamless partnerships.