[Hiring] Customer Success Manager @Expedite Commerce

Expedite Commerce; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a remote Customer Success Manager to bridge technology and business impact. You will champion customer needs, drive value, and ensure meaningful interactions with Salesforce solutions. The role involves managing accounts, leading implementations, and utilizing data-driven insights to enhance customer experiences. Join a team that values empathy, technical skills, and business insight to transform complex challenges into impactful solutions.

Benefits

Health Insurance

PTO

Paid professional training and certifications

Strong onboarding and training

Fully Remote work

Qualifications

• 6+ years as a Salesforce Consultant with customer interaction.
• 3+ years with quote-to-cash processes and platforms.
• 3 years in agile project management.

Responsibilities

• Manage accounts, drive adoption, retention, and growth.
• Oversee deployment of Salesforce modules and manage testing.
• Use data to derive insights and optimize performance.

Skills

Empathy

Technical Understanding

Business Insight

Communication

Tools

Salesforce

Jira

Job description

May 12, 2025 - Expedite Commerce is hiring a remote Customer Success Manager. Location: USA.

Are you ready to step into a role where strategic thinking meets empathetic problem-solving? At Expedite Commerce, we're seeking passionate professionals who enjoy helping customers succeed with Salesforce-based solutions!

As a Customer Success Manager, you'll bridge technology and business impact by championing customer needs, driving value, and ensuring meaningful interactions. If you're passionate about transforming complex challenges into impactful solutions, we'd love to connect!

What’s in store for you?

• Be the voice of the customer: Listen, empathize, and translate needs into impactful Salesforce-native solutions that foster growth.
• Solve with purpose: Use your business and technical skills to resolve customer issues efficiently.
• Collaborate and connect: Work with Developers, Product Managers, and Consultants for seamless customer experiences.
• Grow your talent stack: Utilize AI tools and frameworks to enhance your strategic thinking and influence.

We seek smart, personable professionals with empathy, technical understanding, and business insight. Whether you're experienced or rising star, this role offers you the chance to:

• Simplify complexity
• Create value in conversations
• Represent a premium brand confidently
• Evolve into a Salesforce-native expert with AI capabilities

The Role

This customer-facing role involves coordinating cross-functional teams to design, scope, develop, and deliver tailored Salesforce solutions. Success means meeting targets, staying on schedule, and impressing customers. Transparency, clear goals, regular check-ins, and celebrating wins are key.

What you will do

• Customer Relationship Management: Manage accounts, drive adoption, retention, and growth. Build trust, understand goals, and ensure platform value. Responsibilities include:

• Engage proactively to align platform with customer needs
• Guide product adoption through training and collaboration
• Manage expectations, conduct reviews, and track progress
• Use data to monitor health and mitigate risks
• Handle renewals and expansion opportunities
• Contribute insights to product planning

• Lead Implementations: Oversee deployment of Salesforce modules, document outcomes, manage testing and deployment, and coordinate teams to meet scope, timeline, and budget.

• Data-Driven Mindset: Use data to derive insights, measure success, and optimize. Monitor KPIs like usage and churn risk, leverage Salesforce and Jira, and utilize AI tools for performance improvements.

Requirements

Experience:

• 6+ years as a Salesforce Consultant with customer interaction, technical account management, SaaS implementation, or enterprise software consulting.
• 3+ years with quote-to-cash processes and platforms like CPQ, billing, and subscriptions.
• 3 years in agile project management.
• Experience facilitating workshops and business reviews.
• Experience leveraging AI to enhance outcomes and efficiency.

Capabilities:

• Operate strategically and tactically with good judgment
• Excellent communication skills, confident with senior audiences
• Leverage AI tools to boost productivity
• Influence cross-functional teams and manage stakeholders
• Attention to detail in demos and documentation

Benefits

• Health Insurance, PTO, and Leave
• Paid professional training and certifications
• Fully Remote work
• Strong onboarding and training

Our Belief

We believe technology and human creativity together spark innovation. Empowering teams with AI allows focus on relationships, solutions, and impact. It's about transforming how people interact with information and solve problems.

If you're driven and daring to lead AI innovation, apply now and shape the future.

About Expedite Commerce

We enable relationships and ideas through systems that support customer focus and innovation. Our platform revolutionizes digital commerce.

Learn more at expeditecommerce.com, G2 reviews, and Salesforce AppExchange.

EEO Statement

We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

About the company

Expedite Commerce provides lead-to-cash SaaS solutions to streamline the buyer journey. As an AI-first company, we help boost sales, improve customer experience, and automate operations to maximize potential.

Our solutions include:

• B2B Ecommerce
• Digital Sales Room
• Guided Selling
• Configure-Price-Quote
• Contract Management
• Billing & Subscriptions

Industries We Serve

• XaaS
• SaaS
• Manufacturing
• IoT
• Communications

Founded in 2008, headquartered in Plano, Texas, supporting global customers.

Why Join Us?

We foster a high-performance, innovative culture. Join us to be part of shaping the future of digital commerce with cutting-edge AI solutions and a commitment to excellence.