[Hiring] Customer Success Agent @UENI Ltd

UENI Ltd; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company is hiring a remote Customer Success Agent to enhance customer satisfaction and reduce churn. The role involves engaging with customers, managing payment follow-ups, and implementing retention strategies in a supportive environment. The ideal candidate will have strong communication skills and experience in customer success or support roles.

Qualifications

• Minimum 1 year of experience in Customer Support or Customer Success.
• Fluent in English (C1 level).
• Ability to work independently while collaborating with teams.

Responsibilities

• Proactively engage with customers for success.
• Manage payment follow-ups and retention efforts.
• Document issues and collaborate to improve customer experience.

Skills

Problem-solving

Communication

Customer engagement

Retention strategies

Upselling

Empathy

Tools

CRM tools

Support ticketing systems

Job description

Jun 07, 2025 - UENI Ltd is hiring a remote Customer Success Agent. Location: Brazil.

We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts.

You will take ownership of improving customer satisfaction and help reduce churn by ensuring customers derive maximum value from our service.

Key Responsibilities:

Customer Engagement: Proactively engage with customers to ensure they are successful with our service, offering guidance and best practices.

Dunning Management: Handle payment follow-ups.

Retention Efforts: Manage at-risk customers, understand their concerns, and implement strategies to retain them.

Feedback Loop: Document recurring issues and collaborate with Product, Sales, and Support teams to improve the customer experience.

Upsell: Recognize and convert upsell opportunities.

Minimum 1 year of experience in Customer Support, Customer Success, or a similar client-facing role.

Fluent in English (at least a C1 level)

Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.

Experience with dunning (payment collections), retention strategies, or subscription-based businesses is a plus.

Excellent communication (written & verbal) and interpersonal skills.

Ability to work independently while collaborating with cross-functional teams.

Familiarity with CRM tools (e.g., Zoho, Planhat) and support ticketing systems.

Patient, empathetic, and proactive in helping customers succeed.