[Hiring] Customer Retention Manager @Nerdy

Nerdy; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Nerdy is seeking a Customer Retention Manager for a remote position, tasked with leading a team to enhance client relations and ensure high retention rates. The successful candidate will drive business growth by developing retention strategies and managing team performance in a collaborative environment.

Benefits

Health plans (Medical, Dental, Vision, Life)

401k matching (no vesting period)

PTO and holidays

Maternity, Paternal, Adoption Leave

Free learning memberships

Collaborative environment

Qualifications

• 3+ years in customer retention, client relations, or success roles.
• Proven results in building teams and customer retention.
• Experience managing high-performing teams.

Responsibilities

• Hire and onboard customer retention specialists.
• Coach, develop, and manage team performance.
• Meet targets for renewals and customer satisfaction.

Skills

Leadership

Coaching

Motivational Skills

Client Relations

Retention Strategies

Independent Work

Analytical Skills

Education

Bachelor's degree

Job description

Jun 05, 2025 - Nerdy is hiring a remote Customer Retention Manager. Salary: competitive base salary and variable compensation. Location: USA.

Overview of Position

Varsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and support our national expansion. The individual in this role will lead a team of customer retention professionals, responsible for hiring, management, development, and performance of the team. They will develop a talented team that assesses client needs, renews memberships, strengthens relations, and provides high-quality service. This role involves working closely with other leaders and executives, influencing company strategies and growth.

About Nerdy:

Nerdy (NYSE: NRDY), parent of Varsity Tutors, is a leading platform for online learning, aiming to transform education through technology. Its proprietary platform uses AI to connect learners with experts across 3,000+ subjects, offering various formats including one-on-one, group classes, and self-study. Varsity Tutors is one of the largest online tutoring platforms, available directly and through institutions. More info at https://www.nerdy.com/. Nerdy listed on NYSE since September 21, 2021.

Qualifications

• Bachelor's degree preferred
• Proven results in building teams and customer retention or success
• 3+ years in customer retention, client relations, or success roles
• Strong leadership, coaching, and motivational skills
• Experience developing retention strategies and analyzing metrics
• Ability to train teams in retention techniques
• Experience managing high-performing teams
• Ability to work independently, prioritize, and work some evenings/weekends
• Understanding of Nerdy’s apolitical stance and focus on education

Responsibilities

• Hire and onboard customer retention specialists
• Coach, develop, and manage team performance
• Manage daily team operations and conduct reviews
• Meet targets for renewals, conversions, satisfaction, etc.
• Understand client needs
• Collaborate on motivational initiatives
• Lead weekly team meetings
• Promote company culture and engagement
• Ensure proper use of CRM and platforms

Nerdy Leadership Principles

Customer Focus, Comfort with Ambiguity, Ownership, Simplify, Curiosity, Team Building, Big Thinking, High Standards, Action Bias, Trust, Deep Dive, Conviction, Results, Correctness

Benefits:

• Competitive salary and bonuses
• Health plans (Medical, Dental, Vision, Life)
• 401k matching (no vesting period)
• PTO and holidays
• Remote work
• Maternity, Paternal, Adoption Leave
• Free learning memberships
• Unique opportunity to impact global learning
• Collaborative, training-rich environment

Nerdy is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration regardless of race, color, religion, gender, identity, sexual orientation, origin, disability, age, or veteran status.