[Hiring] Customer Operations Partner @roadie

roadie; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Roadie, a leading logistics and delivery platform, is seeking a remote Customer Operations Partner. This role involves managing customer relationships, overseeing daily activities for strategic accounts, and developing analytical skills. Ideal candidates will have strong communication abilities and experience in customer support or operations.

Benefits

100% covered health insurance premiums

401k with company match

Tuition and student loan repayment assistance

Flexible work schedule with unlimited PTO

Monthly 3-day weekends

Monthly WFH stipend

Paid sabbatical leave for tenured team members

Technology needed to get the job done

Qualifications

• 2+ years of experience in customer support or operations.
• Proficiency with customer account tools like Salesforce.
• Strong communication skills and ability to manage complex projects.

Responsibilities

• Manage projects and implementations for strategic partners.
• Oversee daily deliverables and compliance with Service Level Agreements.
• Build strong relationships with account stakeholders.

Skills

Communication

Project Management

Multitasking

Tools

Salesforce

Confluence

Excel

PowerPoint

Job description

Roadie is hiring a remote Customer Operations Partner

Location: USA

Salary: Competitive compensation packages

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility, and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store, and DC-to-door.

The Customer Operations Partner position focuses on building and nurturing relationships with key customers. It is an excellent opportunity for someone looking to advance their customer support skills while gaining business and operational exposure.

As the main contact for high-value senders, this role offers a chance to develop analytical skills by overseeing daily activities for strategic accounts. The ideal candidate will possess strong communication skills, be highly organized, and capable of multitasking on multiple high-priority projects.

What You’ll Do

1. Manage projects and implementations for strategic Roadie partners, utilizing project management skills to ensure success.
2. Oversee daily deliverables for each assigned account, including compliance with gig-specific Service Level Agreements.
3. Promote retention and customer success through high-quality service.
4. Build strong relationships with account stakeholders, including corporate and field users.
5. Create and analyze reports on assigned accounts, sharing findings with key stakeholders.
6. Prioritize and escalate issues and trends collaboratively to ensure account success.
7. Develop expertise in how Roadie’s systems and resources operate to promote positive customer outcomes.

What You Bring

• 2+ years of experience in customer support, operations, or related roles.
• Proficiency with customer account tools (e.g., Salesforce, Confluence).
• Ability to build and maintain relationships with corporate, enterprise, and SMB customers.
• Excellent written and verbal communication skills.
• Ability to manage complex projects, multitask, and thrive in a fast-paced environment.
• Self-motivated with comfort navigating uncertainty and ambiguity.
• Experience with Excel, PowerPoint, and other Office products.

Why Roadie?

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave for tenured team members
• The technology you need to get the job done