[Hiring] Credit Card Customer Service @502 Discover Products Inc

502 Discover Products Inc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in financial services is hiring a remote Credit Card Customer Service representative. This role entails effective communication and problem-solving to assist customers with various inquiries, ensuring high-quality service and engagement across multiple platforms.

Benefits

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

Short and Long Term Disability

Life and Accidental Death & Dismemberment insurances

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Qualifications

• 1+ years of customer service experience required.
• Comfortable with multi-tasking in a fast-paced environment.

Responsibilities

• Assist over 100+ customers per day through phone, digital, or chat.
• Engage in reward redemptions, card activations, making payments, etc.
• Utilize multiple systems to document customer inquiries.

Skills

Verbal Communication

Problem Solving

Multi-tasking

Education

H.S. Diploma or GED

Tools

Computer

Telephone

Job description

Jul 08, 2025 - 502 Discover Products Inc is hiring a remote Credit Card Customer Service. Salary: $17.00 to $19.40 per hour. Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem-solving skills.

• Assist over 100+ customers per day in a fast-paced, back-to-back call environment
• Engage with customers about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and credit line increase and decrease requests
• Utilize multiple systems to respond to, troubleshoot, and document customer inquiries
• Build the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications

• H.S. Diploma or GED
• 1+ years of customer service experience

Requirements

• Excellent verbal communication and problem-solving skills
• Comfortable with multi-tasking
• Minimum internet speed of 100 MBPS download/10 MBPS upload
• Wired internet connection required
• Ability to operate office equipment such as computer, telephone, printer, and calculator
• Ability to communicate verbally and in written form

Benefits

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan