[Hiring] Business Operations Manager @Remofirst

Remofirst; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in remote talent management is seeking a Business Operations Manager to optimize processes and improve stakeholder experiences. The role involves overseeing operations, ensuring efficient platform usage, and collaborating with various departments to enhance productivity. Ideal candidates will have experience in HR tech and project management, along with a passion for building processes from the ground up.

Benefits

Work equipment of your choice

100% remote

PTO as per local laws

Qualifications

• 2-5 years experience in EOR, outsourcing, or client-facing HR tech.
• 2-5 years experience in HR or employment law across North American jurisdictions.
• 1-3 years of project management experience.

Responsibilities

• Create & optimize processes within the Operations Department.
• Monitor performance metrics and improve stakeholder onboarding.
• Oversee planning, operational systems, and fiscal documentation.

Skills

Multilingual skills

Job description

May 13, 2025 - Remofirst is hiring a remote Business Operations Manager

Salary: competitive compensation. Location: USA, Canada, Brazil, Argentina, Mexico.

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionize the industry and be a generational company.

Our platform offers a full-range people management tool, employee benefits like health insurance, financial benefits, and enables clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and leading startups worldwide (e.g., TransferGo).

We are a small but strong team of 140 people (and growing), hyper-focused on delivering a world-class platform and unparalleled service through industry-leading partnerships. To accelerate our growth, we seek a talented Business Operations Manager to help shape our features and services.

Responsibilities:

• Create & optimize processes within the Operations Department.
• Create & monitor performance metrics; improve stakeholder onboarding to the platform.
• Ensure stakeholders use the platform efficiently.
• Monitor departmental efficiency and develop improvements.
• Collaborate with Customer Success on escalations.
• Oversee planning, operational systems, controls, and fiscal documentation organization.
• Escalate client concerns, design solutions to resolve complaints, and maximize satisfaction.
• Work with tax calculators, country guides, and compliance issues.
• Provide operational data and insights for improvement strategies.
• Ensure smooth workflows and clear communication channels between departments.
• Track escalations within operations.
• Establish a safe, healthy, and inclusive work environment.
• Serve as the principal contact for external stakeholders.
• Assist with employee appraisals by setting expectations and reviewing contributions.
• Analyze data, predict company needs, and assist in budgeting and planning.

Requirements:

• 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space.
• 2-5 years experience in HR or employment law across 2-3 North American jurisdictions.
• Ability to develop processes and programs from scratch.
• 1-3 years of project management experience.
• Multilingual skills are a plus.

Why work at RemoFirst?

• Startup environment: Influence and grow rapidly in an early-stage startup.
• Build & Scale From Scratch: Experience hyper-growth and help build a global team.
• Work for a Market Leader: Scale projects for market-leading clients like Microsoft and Mastercard.
• Competitive compensation and perks: Work equipment of your choice, 100% remote, PTO as per local laws.
• Culture: Respect, kindness, room to fail, value hard and smart work, diversity, and inclusion.