[Hiring] Ascend / TSC Technical Support @Experian

Experian; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Experian, a leading global data and technology company, is seeking a remote Technical Support professional. In this role, you will provide remote assistance to clients, troubleshoot issues, and collaborate with product teams. Ideal candidates will have experience in IT support and strong communication skills, contributing to a dynamic work environment focused on innovation and employee well-being.

Benefits

Medical, life and dental insurance

Paid time off

Annual Performance Bonus

Education Reimbursement

Flex Work/Work from home

Referral Program

Qualifications

• 1-3 years in Desktop Support or Help-Desk.
• 1 year experience in a contact center.
• English Level B2.

Responsibilities

• Provide remote technical support through Salesforce, email, chat, and phone.
• Collaborate with teams to resolve complex technical issues.
• Document customer interactions and maintain knowledge base articles.

Skills

Communication

Problem Solving

Technical Support

Education

BA degree or equivalent experience

Tools

Salesforce

Windows Server

Linux

Job description

Jun 30, 2025 - Experian is hiring a remote Ascend / TSC Technical Support. Location: Costa Rica.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

• Provide remote, technical support for Experian clients through Salesforce, email, chat and phone
• You will provide first time resolution to cases opened by clients, through analysis, investigation, documentation check and troubleshooting
• Collaborate with our teams, including product development to resolve complex technical issues and escalate
• You will participate and provide input to the design and testing phases of new projects
• Document interactions with costumers, including troubleshooting steps, solutions provided, current action owner and follow-up plans,.
• Help create and maintain knowledge base articles through the Knowledge Centered Service methodology
• Stay informed about product updates, new features, and industry trends related to the supported products
• Work on other assigned tasks by management

Qualifications

• 1-3 Years of Desktop Support, Help-Desk, or IT related support
• 1 year experience in a contact center environment
• BA degree or equivalent experience
• Windows Server/Linux environment, CLI, FTP, XML, Json, AD
• English Level B2

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.