[Hiring] Account Manager @Freewill

Freewill; United States; Remote; USD 115,000 - 128,000; Full time

Job summary

An innovative social-good startup is seeking a passionate Account Manager to join their Partner Success team. This remote role offers the chance to work with a diverse range of nonprofits, ensuring they receive exceptional support and value from their partnerships. The company values transparency in compensation and offers a unique work environment where kindness, joy, and focus are at the core of their mission. With a commitment to diversity and inclusion, this is an opportunity to make a meaningful impact while enjoying excellent benefits and a flexible work-life balance. If you're ready to contribute to a mission-driven organization, this role is perfect for you.

Benefits

Unlimited PTO

Flexible hours

Competitive salary

Commuter benefits

Company stock options

401k

Medical/Dental/Vision Insurance

Short-term and long-term disability insurance

Life and AD&D insurance

Free One Medical membership

Qualifications

• Experience in SaaS customer success or nonprofit fundraising preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage relationships with nonprofit partners and ensure satisfaction.
• Lead renewal and upsell meetings while prioritizing partner goals.
• Identify opportunities for expanding partnerships and value.

Skills

Customer Success Management

Negotiation Skills

Communication Skills

Attention to Detail

Project Management

Education

Bachelor's Degree

Job description

Apr 19, 2025 - Freewill is hiring a remote Account Manager. Salary: $115,000-$128,000 OTE. Location: USA.

FreeWill is an award-winning, social-good startup that has partnered with 1,900+ nonprofits who support our mission while raising more than $11B in bequests to charities since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

In the last 7 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. In 2024, we were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and in 2025, we were named as one of Forbes' Best Startup Employers and the 2025 Most Loved Workplaces for Diversity; you can also check us out on Glassdoor!

Full-time • Excellent Benefits • Work from Anywhere in the US (except CO, AL, or LA)

FreeWill is seeking an Account Manager to join the Partner Success team to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time remote position.

FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. When we make an offer, we provide multiple options so that employees can choose between compensation packages that prioritize salary or stock options. The offers for this role will be in the range of $115,000-$128,000 OTE inclusive of a base salary of $86,000-$96,000 and equity.

The goals

• Ensure nonprofit organizations want to continue working with us term over term (typically yearly subscriptions)
• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally

The tactics

• Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
• Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
• Creatively make and pitch renewal plans based on individual partner needs while utilizing best practices
• Work across multiple teams to provide insight on partner needs
• Communicate with partners about new FreeWill developments and proactively offer value
• Use existing processes while iterating to develop and follow detailed project management system to ensure all renewals are proceeding on schedule
• Stay on top of latest customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage

Requirements

As a venture-backed startup, things move very quickly at FreeWill. As such, we expect the responsibilities for this role to frequently shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment. Additional requirements:

• Experience working on a SaaS customer success team, managing clients, and handling negotiations and/or experience in the nonprofit fundraising space is strongly preferred
• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment
• Smarts, tenacity, and kindness

Hiring Process

The hiring process for this role is as follows:

• Recruiter Phone Screen (30 minutes)
• Hiring Manager Interview (30 minutes)
• Take Home Assignment (1 hour, on your own time)
• Presentation (15 minutes) and Q&A (15 minutes)
• Final interview with 2 FreeWill team members
• Offer (contingent on positive references)

Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing about any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.

AI Policy

We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter.

For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted.

The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.

Benefits

In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

• Work from home
• Unlimited PTO
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents

Perks

• Regular (virtual) team events
• $250 monthly co-working budget which can be used for local co-working spaces
• $300 annual budget to outfit your home office or cover utility bills
• $1,000 referral bonuses for growing our FreeWill community
• $1,000 annual professional development budget

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We are a remote-first company that’s able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in the US.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!