Hire Ahead - Member Experience Officer (Teller/Loan Officer)

Mountain America Credit Union; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an established financial institution as a Member Experience Officer, where you will engage with members to provide exceptional service and support their financial needs. This role is pivotal in developing future leaders within the organization while offering a dynamic environment that encourages growth and professional development. You'll be responsible for building strong relationships, assisting with loan servicing, and ensuring a seamless customer experience. With competitive pay, excellent benefits, and a commitment to a positive workplace culture, this opportunity is perfect for those looking to make a meaningful impact in the community.

Benefits

Competitive Pay

Medical and Dental Benefits

Paid Time Off

401K Matching

Tuition Assistance

Professional Development Opportunities

Qualifications

• One year of retail banking or related sales experience preferred.
• Ability to effectively communicate and multi-task in a fast-paced environment.

Responsibilities

• Build and maintain relationships with members through quality service.
• Prepare and disburse loans while complying with regulations.
• Accurately process cash transactions and maintain branch security.

Skills

Customer Service

Sales Skills

Problem Solving

Mathematical Calculations

Effective Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Symitar

Job description

Hire Ahead - Member Experience Officer (Teller/Loan Officer)

Apply locations

Phoenix, AZ
Goodyear, AZ

Time Type: Full time
Posted on: Posted 6 Days Ago
Job Requisition ID: R16930

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America, the MEO recognizes and meets member needs by providing quality service through teller, branch operations, and loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams. This is a preparatory position to develop our future Financial Services Representatives and Member Experience Officers for placement in an assigned branch.

Job Description

LOCATION

Glendale Northern Ave Branch:
5910 W Northern Ave
Glendale, AZ 85301

Phoenix Tatum Rd Branch:
10810 N Tatum Blvd #114
Phoenix, AZ 85028

Goodyear Yuma Rd Branch:
26 West Yuma Road
Goodyear, AZ 85338

SCHEDULE

Full Time; Monday – Friday 8:45am – 6:15pm;
Rotating Saturdays 8:45am – 2:15pm

Hire Ahead position may be filled at the three locations above.

Compensation and Benefits

• Starting competitive pay of $18.50 per hour and can increase depending on experience, plus incentives
• AZ Branches have an additional $2.00 per hour location allowance
• Performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution (full time employees)
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development
• And more!

Responsibilities

Member Focus

• Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.
• Provides quality service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
• Fulfills member requests for products and services while looking for ways to grow member relationships and accomplish credit union objectives.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU (222) approach.

Loan Servicing

• Prepares and disburses loans within lending limits and credit union guidelines.
• Originates loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position.

Cash Transactions

• Accurately maintains cash drawer.
• Accurately and efficiently processes transactions in accordance with established policies and procedures.
• Assists in the opening and closing procedures of the branch.
• Responsible for Branch Security which includes vault combinations, security codes, and member information.
• Handles all transactions with accuracy and courtesy, while maintaining privacy and security.

Other Responsibilities

• While in this position, will travel within regional area (up to 15 miles), to provide assistance to different branches and receive training and feedback from different branch leaders.
• Requires occasional travel to other branches.
• Acts as a liaison to Business Services and reaches out to the community through outbound phone calls and by attending SEG events.
• Performs Teller duties as needed.
• Represents the credit union in a professional manner, both in dress and in actions.
• Keeps work area neat and clean.
• Responds to email/voicemail/missed calls/other communication in a timely manner.
• Actively participates and completes product knowledge courses.
• Complies with all regulations as required by law.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• At least one year of retail banking or related sales and customer service experience preferred.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

Education

High school diploma or equivalent.

Licenses, Certificates, Registrations, Trainings

To be completed during the first 90 days:

• Valid Driver’s license required.
• MSR Certification Package:
  • Teller Follow-up Training
  • MSR Sales Certification
• Annual FSR Certification.

Training to be completed generally during the first 90 days:

• New Account Training
• IRA Training
• Loan Training
• Loan Follow-up Training
• Notary Public
• NMLS Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration.

Computer/Office Equipment Skills

• Basic computer operating skills.
• Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel).
• Type a minimum of 35 words per minute preferred.
• Symitar experience preferred.

Managerial Responsibility

No supervisory/managerial responsibilities.

Other Skills and Abilities

• Thorough knowledge of credit union policies, procedures and regulations.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
• Ability to stand, walk, kneel and crouch occasionally.

Vision Requirements

• Close vision (clear vision at 20 inches or less).
• Distance Vision (clear vision at 20 feet or more).

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Environmental

There are no unusual environmental factors.

Noise Environment

Moderate noise (business office with computers and printers, light traffic).

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

About Us

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, New Mexico, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.

Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, Touch-Tone Teller, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.