HIPAA-Compliant Release of Information Specialist I

Advocate Health; Milwaukee (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Advocate Health is seeking a Release of Information Specialist to handle basic requests, protect patient privacy, and ensure HIPAA compliance. You will log requests, verify authorizations, and prepare records for delivery via CDs, patient portals, or mail while maintaining high service quality.

Qualifications include a High School Diploma or GED and 0–1 year in healthcare or customer service. Strong communication, ethics, and attention to detail are essential for success.

Qualifications

• High school diploma or GED required.
• 0–1 year experience in healthcare or customer service preferred.
• Excellent communication and organizational skills; strong ethics.
• Ability to adapt to new technology and AI.

Responsibilities

• Process basic release of information requests accurately and timely.
• Verify authorization meets legal requirements and identify requester type.
• Log requests in tracking system using OnBase and EPIC.
• Identify and assemble PHI from the health record per policy.
• Ensure encrypted electronic delivery and privacy compliance.
• Provide excellent customer service and explain turnaround times.
• Perform clerical duties as needed.

Skills

Communication

Ethics

Research skills

Spelling & grammar

AI readiness

Cybersecurity

Time management

Typing

Medical terminology

Independent work

Problem solving

Attention to detail

Education

High School Diploma or GED Equivalent

Tools

OnBase

EPIC

Microsoft Office

EHR systems

Job description

Advocate Health is seeking a Release of Information Specialist to handle basic requests, protect patient privacy, and ensure HIPAA compliance. You will log requests, verify authorizations, and prepare records for delivery via CDs, patient portals, or mail while maintaining high service quality.

Qualifications include a High School Diploma or GED and 0–1 year in healthcare or customer service. Strong communication, ethics, and attention to detail are essential for success.