HIM Quality Control Specialist

Beth Israel Lahey Health, Inc.; Burlington (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking a Health Information Management Quality Control Specialist to provide continuous quality review of electronic medical record functions and ensure HIM regulatory compliance.

Under the supervision of the Director of Health Information Management, you will monitor error trends, assist with backlog, verify patient data integrity, and train new HIM colleagues while maintaining strict confidentiality.

Qualifications

• Education: High School degree or equivalent.
• Experience: A minimum of 1 year of office experience, utilizing computer systems.
• Skills, Knowledge & Abilities: Knowledge of electronic capture and retrieval systems. Strong verbal and written communication skills. Ability to perform duties with minimal supervision. Excellent customer service skills.

Responsibilities

• Follows HIM QC error monitoring procedures and escalates to supervisor if unable to process all errors.
• Rescans or checks and corrects index exceptions for improved quality.
• Verify patient data integrity through internal HIM QC processes and escalate when appropriate.
• Participate in workflow projects and make recommendations based on best practices.
• Perform ongoing quality checks by sampling exported patient health information.

Skills

Electronic health records awareness

Communication skills

Basic computer skills

Customer service

Education

High School diploma or equivalent

Tools

ECMS (Electronic Content Management System)

EHR systems

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the supervision of the Director of Health Information Management, the Health Information Management Quality Control Specialist provides continuous quality review of electronic medical record functions to support Beth Israel Lahey Health’s (BILH) clinical practice and Health Information Management (HIM) regulatory compliance.

Job Description

1. Follows HIM QC error monitoring procedures and if unable to process all errors, escalates to the supervisor. Rescans or checks and corrects any index exceptions that need to be rescanned or for improved quality. Resolve discrepancies to ensure accuracy of data and information in the Electronic Health Record (EHR).
2. Assist with expediting the backlog of problematic batches. Identify and index documents into appropriate electronic folders. Review electronic images within the batch to confirm image quality, order, and appropriate rotation. Review images to determine the need to delete, add or revise episodes and follow through with completion of said task.
3. Verify patient data integrity through the internal HIM QC processes; identifying potential or user issues, and make necessary corrections and escalation when appropriate.
4. Actively participate in workflow projects through hands-on testing and discussion of findings. Make recommendations based on proven best practices.
5. Perform ongoing quality checks by sampling exported patient health information to ensure quality and patient data integrity.
6. Responsible for establishing digital interfaces to ECMS, which includes monitoring the daily failed report and reprocess as needed.
7. Trains new HIM colleagues and provides guidance and assistance to all HIM colleagues when necessary.
8. As an EHR specialist, share knowledge with BILH colleagues in answering EHR related questions and provide correct resources for additional information as needed.
9. Supports assigned production environments; troubleshoots technical application issues, documents findings, and participates in resolution.
10. Maintains strict adherence to the BILH Confidentiality policy.
11. Incorporates BILH Guiding Principles, Mission Statement, and Goals into daily activities.
12. Complies with all BILH Policies.
13. Complies with behavioral expectations of the department and BILH.
14. Maintains courteous and effective interactions with colleagues and patients.
15. Demonstrates an understanding of the job description, performance expectations, and competency assessment.
16. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
17. Participates in departmental and/or interdepartmental quality improvement activities.
18. Participates in and successfully completes Mandatory Education.
19. Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications

• Education: High School degree or equivalent
• Experience: A minimum of 1 year of office experience, utilizing computer systems.
• Skills, Knowledge & Abilities: Knowledge of electronic capture and retrieval systems. Strong verbal and written communication skills. Ability to perform duties with minimal supervision. Excellent customer service skills.
• Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.