HIM Operations Lead

Advocate Health; Oregon; Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Employer 401(k) match

Paid time off

Educational assistance

Job summary

Advocate Health is seeking a detail-oriented HIM Operations Document Management professional to support the Enterprise Revenue Cycle. This full-time, first-shift role is fully remote with holiday rotation and focuses on QA, training, and production reporting.

You will act as SME, resolve issues, collaborate with leadership, ensure HIPAA compliance, and help optimize workflows while maintaining quality and turnaround KPIs.

Qualifications

• High School degree required; HIM or related field.
• 3 years’ experience in healthcare, HIM/compliance or quality.
• Ability to work independently with strong critical thinking.
• Proficient computer and keyboarding skills; adapt to new tech and AI.
• Strong customer service and interpersonal skills.
• Knowledge of medical terminology and HIPAA regulations.

Responsibilities

• Serve as SME for teammates on work-related inquiries.
• Resolve issues and provide innovative solutions.
• Collaborate with leadership to train and generate reports.
• Monitor daily activities to meet turnaround times and KPIs.
• Review policies and recommend workflow improvements.

Skills

Critical thinking

Quality focus

Communication

HIPAA knowledge

Independent work

Customer service

Education

High School diploma

Health Information Management

Job description

Department

10451 Enterprise Revenue Cycle - HIM Ops Document Management AMB: WI/IL

Status

Full time

Benefits Eligible

Yes

Hou

rs Per Week: 40

Schedule Details/Additional Information

First Shift Monday - Friday 8:00AM to 4:30PM, Fully Remote with holiday rotation

Pay Range

$25.30 - $37.95

Major Responsibilities

• Performs the day-to-day assigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges.
• Proactively addresses and resolves issues, providing innovative solutions.
• Collaborates with leadership to conduct huddles, facilitate orientation, deliver training, perform quality assessments, and generate production reports.
• Utilizes effective communication and critical thinking skills to identify, address and escape issues to leadership as necessary.
• Coordinates, monitors, and optimizes daily work activities to support the team in meeting established daily turnaround times and key performance indicators.
• Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.
• Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.
• Performs documentation and tracking of quality reviews.
• Provides timely feedback to leader and teammate, providing additional education and retraining as needed.
• Makes corrections according to department procedures.
• Partners with information technology for software testing and upgrades.
• Troubleshoots computer system issues, collaborates with optimization to submit requests for enhancements.
• Collaborates with Leadership, Risk Management, Legal and other appropriate departments to respond to questions and/or issues.

Minimum Job Requirements

Education

• High School degree required.
• Health Information Management or related field

Certification / Registration / License

Experience

• 3 year's experience in a healthcare setting required, typically within HIM, compliance, quality or clinical settings.

Knowledge / Skills / Abilities

• Ability to work independently and make decisions with minimal supervision using critical thinking skills, while maintaining quality and productivity standards.
• Proficient computer and keyboarding skills with the ability to adapt to and accurately work with new technology and artificial intelligence.
• Ability to create and promote a culture of inclusivity and engagement in which teammates differences are embraced and leveraged to strengthen team effectiveness and efficiencies
• Strong customer service, interpersonal and communication service skills such as active listening and presenting. Ability to give and receive constructive feedback and take personal ownership for success.
• High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under in a fast-paced environment with time constraints. .
• Strong ethical skills to handle confidential information with integrity. Awareness and understanding of cyber security risks and proper reporting thereof.
• Ability to make decisions with minimal supervision while maintaining quality and productivity standards.
• Ability to read and comprehend medical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Physical Requirements and Working Conditions

• This position may require travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Preferred Job Requirements

Preferred Certification / Registration / License

• (RHIT) or (RHIA) OR (MLS) - Medical Laboratory Scientist OR (MLT) - Medical Laboratory Technician OR (MT) - Medical Technologist. Applicants currently enrolled in a program for Health Information management degrees with AHIMA issued micro credentials may also be considered.

Knowledge / Skills / Abilities

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.