HIM Data Integrity Technical Specialist I- Identity Management

Atrium Health; Charlotte (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

Advocate Health seeks a HIM Ops Data Integrity & Identity Management professional to monitor identity workflows and maintain the Master Patient Index with Epic and other systems. You will investigate data integrity issues, perform patient merges/unmerges, and support patient demographic updates in Epic.

The role requires Associate's degree or equivalent healthcare experience, with less than 2 years in Revenue Cycle or Healthcare IT.

Qualifications

• Associate's degree or equivalent experience in a related healthcare field.
• Less than 2 years of healthcare experience, typically in Revenue Cycle or Healthcare IT.
• Proficiency with Epic, Cerner, Harmony, OnBase, ServiceNow and MS Office.

Responsibilities

• Monitor identity and data integrity work queues using multiple software applications.
• Investigate data issues, patient merges, and data loads to ensure MPI integrity.
• Collaborate with HIT, Clinical Informatics and Revenue Cycle teams to resolve issues.

Skills

Data integrity

PHI handling

HIPAA knowledge

Attention to detail

Communication skills

Education

Associate's degree or equivalent healthcare experience

Tools

Epic

Cerner

Harmony

OnBase

ServiceNow

Microsoft Office

Job description

Department

13559 Enterprise Revenue Cycle - HIM Ops Data Integrity & Identity Management

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Primarily M-F with on call rotation

Pay Range

$30.70 - $46.05

Major Responsibilities

Monitors various assigned identity and data integrity work queues and utilizes multiple software applications to investigate errors or corrections needed to ensure complete medical record integrity following appropriate guidelines and policy and procedures.
Evaluate and maintain the integrity of the electronic medical record. Utilizing multiple software applications including Epic, third-party verification systems and tools, and legacy systems to investigate and resolve complex data issues including, patient merges, patient data loads, Service Now tickets, emails. Ability to prioritize requests inappropriate order of importance or need.
Supports patient safety and clinical staff by performing in-house merging of duplicate medical records as requested per policy and procedure.
Supports patient creation and updating demographic information for existing patients within the Epic system by reviewing patient-matching criteria from the source system to validate information filing is accurate and complete.
Communicates professionally and effectively with internal requestors in a prompt and courteous manner. Professionally collaborates with HIT, Clinical Informatics, Revenue Cycle Trainers, Patient Care, and various department leadership across organization to identify issues and provide educational opportunities to clinicians, providers and teammates as needed.
Completes priority projects to ensure Epic remains in sync with downstream systems. Provides expertise on patient loads and duplicate clean up to ensure the MRNs are safely integrated in the MPI using extensive knowledge of the duplicate reconciliation process.
Suggests enhancements and contributes to workflow updates to achieve maximum efficiencies and effectiveness. Collaborates and knowledge-shares in a team environment: Assists in system-wide initiatives and projects, and participates in team huddles and discussions, promoting an inclusive environment and fostering engagement from all teammates.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct. Ensures compliance with all applicable regulations, policies, procedures, and key performance indicators to perform workflow duties to support patient care, care management initiatives, interoperability, revenue cycle, and regulatory requirements.
Resolves data integrity incidents, concerns or questions related to identity management including but not limited to deceased patient status, demographic updates, identity theft and fraud. Involved appropriate keystakeholders as necessary such as compliance, privacy, risk management or billing operations.
Serves as subject matter expert for identity related concerns and participates in projects, upgrade testing and performs other duties as assigned.

Licensure, Registration, And/or Certification Required

None Required.

Education Required

Associate's degree or equivalent experience in a related healthcare field.

Experience Required

Requires less than 2 years of experience in healthcare. Experience is typically gained within Revenue Cycle (HIM, coding, registration, billing, etc.) or Healthcare IT.

Knowledge, Skills & Abilities Required

Proficient computer and technology abilities include the use of an electronic health record and legacy archive systems such as Epic, Cerner, Harmony, Document management systems such as OnBase, IT reporting systems such as ServiceNow, Data capture technology, and Microsoft office products such as Word, Excel, PowerPoint and Access.
Works collaboratively in a diverse team environment with openness and respect to learn, create, and problem solve. Ability to give and receive feedback and take personal ownership for success.
High attention to detail and accuracy with frequent interruptions, ability to read and follow instructions
Ability to work independently in a virtual environment, think critically, and problem-solve and make decisions with minimal supervision while maintaining quality and productivity standards with minimal supervision while maintaining quality and productivity standards.
Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.
Consistently demonstrate excellent customer service, interpersonal and communication skills.
Knowledge of Medical Terminology and other health care nomenclature
Ability to safeguard protected health information (PHI) and maintain basic knowledge of HIPAA.

Physical Requirements And Working Conditions

Exposed to normal office environment with extended exposure to PC monitor
Operates all equipment necessary to perform the job
Ability to perform repetitive functions and hand movements in a normal office environment
Sits majority of the workday
Must be available for on-call support on a regular basis outside of routine worked hours or as projects assigned requires. Overtime and critical pay would be applied.

Preferred Certification / License

RHIT/RHIA preferred issued by AHIMA

Preferred Knowledge / Skills / Abilities

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Maintains the integrity of the electronic medical record by managing various patient identity workflows in the organizations electronic medical record. Uses multiple software applications including Epic, third-party verification systems and tools, and legacy systems to investigate and resolve patient identity functions including, patient merges/unmerges, patient data loads and maintaining the integrity of the Master Patient Index (MPI).