HIM Operations Support Analyst

Advocate Health; Charlotte (NC); On-site; USD 46,000 - 68,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Retirement plan

Educational assistance

Job summary

Advocate Health is seeking a Skilled Operations Analyst in Charlotte, NC, focused on Health Information Management (HIM) operations and document management. The role monitors volumes, metrics, and KPIs, identifies complex operational issues, and collaborates with leadership to deploy new policies and improve workflows.

The ideal candidate has an Associate degree in a healthcare-related field, 5 years of HIM or revenue cycle experience, and strong data analytics, Excel, and PowerPoint skills.

Qualifications

• Excellent communication, interpersonal, customer service, presentation and organizational skills.
• Skilled in using electronic health records and data capture, including report generation.
• Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage Access databases, and proficient in Excel with pivot tables and formulas.

Responsibilities

• Analyzes volumes, metrics, and KPIs within assigned area to monitor success and identify focus areas.
• Coordinates deployments, policies, and job aids with leadership and partners.
• Monitors and provides feedback on applications, workflows, and reports; acts as SME for new functionality.
• Leads training sessions and collaborates with Educational Services to create educational materials.
• Performs time studies and supports productivity tracking; conducts audits and quality reviews.

Skills

Communication

Interpersonal skills

Customer service

Presentation

Organizational skills

PowerPoint

Excel

Access

Pivot tables

Formulas

Data analytics

Education

Associate degree in healthcare

Tools

Microsoft Office

Job description

Department:

13442 Enterprise Revenue Cycle - HIM Ops Document Management AMB NC/GA

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

40

Schedule Details/Additional Information:

M-F 9a-5:30p

Pay Range:

$33.05 - $49.60

Major Responsibilities:

Analyzes volumes, metrics, and Key Performance Indicators within assignedareaof responsibility tomonitorsuccess andidentifyareas of focus. Serves as a resource toidentify, investigate, and elevate complex operational issues. Coordinates with leadership and key partners to support successful implementation ofdeployments, anddocumentation of new policies and procedures, and existing job aids. Proactivelymonitorsand provides feedbackregardingthe effectiveness of applications, workflows, and reports. Collaborates with leadership and other key stakeholdersregardingnew functionality, serving as a subject matter expert. Coordinates HIM activities including but not limited to communicationtoassigned teams, user orientation and quality and productivity reviews. Leads training sessions for assigned areas and partners with Educational Services to create, present, andmaintaineducational materials. Evaluates training effectiveness and recommends changes to training curriculum. Serves as key training and qualityresourcefor internal teammates and non-HIM partners, such as Epic Community Connect users. Coordinates and performs time studies. Calculates and recommends task standards based on timestudydata and supports use of the productivity tracking tool. Conductsaudits and quality reviews efficiently and precisely. Analyzes quality data toidentifytrends andmonitorimprovement. Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results. Updates andcommunicationsregardingquality trackingtooland plans

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate’s degree or equivalent experience in a related Healthcare related field.

Experience Required:

** **

5 years-Experience typically gained by working in Health Information Management Operations, Healthcare Revenue Cycle operations, Coding, or similar experience in a health care setting

Knowledge, Skills & Abilities Required:

Excellent communication, interpersonal, customer service,presentationand organizational skills.

Skilled in using electronic health records and data capture, including report generation. Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage

Access databases, and proficient in Excel with a focus on pivot tables and formulas.

The ability toutilizedata analytics toidentifytrends, areas for improvement, and opportunities for innovation withabilitytoidentifyand solve problems creatively and to work within deadlines with high attention to detail.

Demonstrated strong problem-solving skills including the ability to handledifficult situations

Works collaboratively in a diverse team environment (virtually and/or in person) with openness and respect to learn, create, and problem-solve.

Ability to work independently with minimal supervision, make decisions with good judgment, and effectively follow verbal and written directions.

Physical Requirements and Working Conditions:

Operates all equipment necessary to perform the job.

Preferred Job Requirements

AHIMA or other Credential preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.