Hilton Lobby Ambassador

Hei Hotels Inc.; The Woodlands, Northern (TX, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical and Dental insurance through a

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with matching

Job summary

Embassy Suites The Woodlands at Hughes Landing seeks an energetic team member to assist the Outlet Manager, ensuring a clean, welcoming dining environment and stellar guest service. You’ll support breakfast service, reset tables, and maintain station cleanliness with a focus on guest satisfaction.

Ideal candidates will know proper table settings, handle up to 50 lbs and up to 150 lbs on a cart, and communicate effectively with guests and colleagues in a fast-paced hotel setting.

Qualifications

• Knowledge of table settings and service ware.
• Ability to lift up to 50 lbs with or without accommodations.
• Ability to move/push items up to 150 lbs with or without accommodations.
• Effective verbal and written communication skills.
• Ability to adapt communication style for different audiences.

Responsibilities

• Clear dirty table settings quickly and reset tables.
• Reset all service ware promptly and consistently.
• Maintain stock and cleanliness of stations for all meal periods.
• Issue breakfast replenishment and guest assistance as needed.
• Transport dirty tableware to dishwashing area for cleaning.
• Adhere to attendance rules and be available regularly.
• Perform other duties as assigned.

Skills

Table settings knowledge

Lifting up to 50 lbs

Push goods up to 150 lbs

Verbal and written communication

Adapt communication style

Job description

About Us Embassy Suites The Woodlands at Hughes Landing is just a quick drive to The Woodlands Waterway and all the district has to offer. Situated right on Lake Woodlands, this hotel is the perfect destination for a family getaway. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Compensation

Salary Range: $15.00 - $15.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Essential Duties and Responsibilities

• Quickly clear dirty table settings and prepare table for resetting.
• Promptly and consistently reset all service ware.
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
• Take care of guests with their breakfast experience and replenish as necessary.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills

• Knowledge of the appropriate table settings and service ware.
• Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs with or without reasonable accommodations.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs with or without reasonable accommodations.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.