Hilton Garden Inn New Orleans Convention Center - Front Desk Assistant Manager OEM

Aimbridge Hospitality; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Assistant Manager for their New Orleans location, where you'll ensure exceptional guest experiences and assist in managing Front Office operations. This role requires strong customer service, problem-solving abilities, and supervisory skills, with a competitive benefits package available. Join us to help deliver unforgettable stays at a prime hotel location, just steps from the city's top attractions.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• 3-5 years of hotel experience with supervisory roles.
• 2-year or 4-year college degree.
• Certified in Food Handling, Alcohol Awareness, and CPR preferred.

Responsibilities

• Oversee Front Office operations alongside the Front Desk Manager.
• Deliver exceptional guest experiences and resolve concerns.
• Coach Front Desk personnel on compliance and service standards.

Skills

Customer Service Orientation

Problem-Solving Ability

Communication Skills

Financial Acumen

Supervisory Skills

Organizational Skills

Technical Proficiency

Education

2-year college degree or 4-year college degree

Job description

Join Our Team as a Front Desk Assistant Manager!

About Us:

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Assistant Manager, you'll work closely with the Front Desk Manager to oversee the operation of our Front Office. Your role is critical in providing attentive, friendly, and efficient service to guests while maximizing room revenue and occupancy. If you’re a customer service superstar with excellent problem-solving and communication skills, committed to ensuring an unforgettable guest experience, join our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills and Responsibilities:

• Customer Service Orientation: Deliver exceptional service to guests and employees, ensuring a warm and friendly demeanor at all times.

• Problem-Solving Ability: Anticipate and address issues proactively to maintain smooth operations and enhance guest satisfaction.

• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.

• Financial Acumen: Work with financial information and data to support the management of room revenue and occupancy.

• Supervisory Skills: Motivate, coach, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.

• Organizational Skills: Maintain high standards of personal appearance and grooming, ensuring compliance with company regulations and safety standards.

• Technical Proficiency: Utilize Windows operating systems and relevant software for effective management and reporting.

What We’re Looking For:

• Experience: 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.

• Education: 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.

• Attributes: Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.

• Additional Requirements: Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Situated one block from the Morial Convention Center and within walking distance to many top New Orleans attractions, this hotel features spacious accommodations along with many of today's modern conveniences. The Hilton Garden Inn New Orleans Convention Center places guests in the heart of the city. The historic French Quarter, the shopping of Royal Street and the historic St. Charles Avenue Street Car line are only steps from the hotel.

Application deadline for Colorado positions: