Highway Customer Service Assistant

Matson; Downers Grove (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading logistics provider in Downers Grove is seeking a Customer Service Assistant. This role involves support for the highway customer service team, assisting in freight movement, customer interactions, and handling transaction data. Ideal candidates will have a strong emphasis on customer service and communication skills, alongside proficiency in Microsoft Office applications. Competitive salary and comprehensive benefits are offered.

Benefits

Medical, dental, and vision insurance

401k with employer matching

Paid holidays and sick days

Qualifications

• Strong working knowledge of Microsoft Office programs (Excel, Word, Outlook).
• Excellent customer service skills and pleasant behavior.
• Ability to prioritize and manage multiple tasks effectively.

Responsibilities

• Assist customer service personnel with tracing loads and confirming deliveries.
• Monitor the movement of freight to ensure on-time deliveries.
• Input and edit transaction data in the order-entry system.

Skills

Strong interpersonal skills

Verbal and written communication skills

Knowledge of Microsoft Office

Customer service skills

Ability to manage multiple tasks

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About Us

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes and systems work together to deliver superior performance and value to our customers every day. Learn more about us.

About the Role

The Customer Service Assistant provides support and assistance to the highway customer service team.

What you’ll do

Assist Highway Service employees in the performance of the movement of freight (loads) by performing the following duties:

• Perform or assist customer service personnel with tracing loads and confirming deliveries.
• Assist customer service personnel by monitoring the movement of freight to ensure timeliness of deliveries.
• Provide regular status reports of shipments in progress to customers as needed or required.
• Obtain necessary or requirement documentation from vendors, customers, or service providers.
• Review invoice accuracy, completeness, required attachments, and fuel service charges (FSCs).
• Assist with payment exception report forms (PERFs) research, resolution, and response.
• Assist with investigation, research, and responses to discrepancies between actual and “Profile” invoicing.
• Regularly perform reception duties during scheduled portions of the workday by answering incoming telephone calls to the company's switchboard, directing calls to appropriate destinations, greeting visitors, and directing visitors to appropriate personnel.
• Accurately input and edit transaction data, in a timely manner (including accessorials and discrepancies) in the Company's computerized order-entry system.

Other Accountabilities

• Comply with all company rules, policies, and procedures. Work and behave safely by following all safety rules and regulations.
• Performs any task required to support customer requirements and company goals.

You have these skills

• Strong interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills.
• Must possess a strong working knowledge of Microsoft Office programs (Excel, Word, Outlook) or other comparable computer software programs.
• Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
• Must possess and exercise excellent customer service skills at all times.
• Strong ability to plan, prioritize, and manage multiple tasks.
• Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals.
• Ability to develop understanding of highway transportation industry.

And these qualifications

• High school diploma or general education degree (GED) required.

Extra credit if you have

• Ability to type thirty (30) or more words per minute.

At Matson Logistics, we\'re looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

The salary range is posted for this position in Illinois. The salary offered will depend upon qualifications and other operational considerations.

Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching and profit sharing, along with 9 paid holidays, 5 sick days and a tieredPTO plan. More information on our benefits can be found.

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