Highly Effective Team Leader

Altitude Trampoline Parks; Folsom (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Altitude Trampoline Park in Folsom, CA is seeking a passionate and energetic Team Lead to join our vibrant team. You will lead and mentor a frontline team, ensuring a fun, safe, and positive experience for guests while upholding high operational standards and delivering exceptional customer service in a fast-paced environment.

Responsibilities include supervising park attendants, coordinating schedules, providing on-the-job training, enforcing safety rules, assisting with event setups, and

Qualifications

• Kitchen experience in fast food or restaurant settings.
• Strong leadership and training abilities.
• Experience supervising inventory and food safety protocols.

Responsibilities

• Lead, motivate, and direct a park-attendant team.
• Assign tasks and manage schedules to ensure adequate staffing.
• Provide on-the-job training and mentorship to new team members.
• Address staff concerns and maintain a positive work culture.
• Maintain high customer-service standards and handle guest issues.
• Enforce safety rules and maintain equipment.
• Assist with park setup and event logistics.
• Oversee food preparation and sales, ensuring quality and hygiene.
• Manage inventory and supplies; rotate stock and orders.
• Note: background check and drug test completion required.

Skills

Team Leadership

Customer Service

Safety Awareness

Food Preparation

Inventory Management

Job description

Job Title: Team Lead

Location: Folsom, CA

Company: Altitude Trampoline Park

Position Overview

Altitude Trampoline Park is seeking a passionate and energetic Team Lead to join our vibrant team. As a Team Lead, you will play a key role in ensuring a fun, safe, and positive experience for our guests, while also providing leadership and guidance to the front-line team members. You'll work closely with the management team to maintain high operational standards and deliver exceptional customer service in a fast-paced environment.

Key Responsibilities

• Team Leadership & Supervision:
• Lead, motivate, and provide direction to a team of park attendants, ensuring they maintain a high level of engagement and professionalism at all times.
• Assign tasks and manage work schedules to ensure all operational areas are adequately staffed and running smoothly.
• Provide on-the-job training and mentorship to new team members, fostering a positive, team-oriented environment.
• Address and resolve staff concerns, while maintaining a positive work culture.
• Customer Service Excellence:
• Ensure all guests have a safe, enjoyable, and memorable experience by maintaining high customer service standards.
• Act as a point of contact for guest issues and concerns, handling escalations with professionalism and courtesy.
• Engage with guests to enhance their experience, answer questions, and encourage participation in activities.
• Safety & Operations:
• Assist in monitoring and enforcing safety rules and regulations to ensure a safe environment for all guests and staff.
• Ensure all safety and cleanliness equipment and facilities (e.g., trampolines, foam pits, etc.) are maintained and functioning properly.
• Assist with the setup and breakdown of park activities, including event setups, birthday parties, and special events.
• Food Preparation and Sales:
• Supervise the preparation and sale of quick-service food items, ensuring that food is made to high standards of quality, hygiene, and presentation.
• Handle food items according to proper food safety protocols, guaranteeing that ingredients are fresh, appropriately stored, and safe for consumption.
• Take charge of rotating stock and organizing kitchen inventory to minimize waste and maintain food quality.
• Conduct routine inventory checks, ordering supplies as needed and ensuring the kitchen area is fully stocked to meet demand.

Kitchen Expertise: 1-2 years of prior kitchen experience, preferably in fast food or restaurant settings, where candidates have gained experience with food preparation, inventory management, and kitchen safety protocols.

• Training & Development:
• Assist with training new team members on policies, procedures, and best practices for customer service, safety, and operational duties.
• Continuously assess team members' performance and provide feedback to help improve their skills.
• Lead by example by exhibiting strong work ethics, a positive attitude, and commitment to the company's values.
• Inventory & Supplies:
• Assist in inventory control, ensuring that supplies such as wristbands, socks, and safety equipment are stocked and organized.
• Report equipment malfunctions, safety concerns, or supply shortages to the management team promptly.

Applicants must pass a background check, drug test and provide referrences.

Salary: $18 - $20 per hour