Higher Education Services Analyst 1
New York State Higher Education Services Corporation
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Benefits offered by this job
Job summary
New York State Higher Education Services Corporation (HESC) seeks an experienced Higher Education Analyst to oversee grant, scholarship, and student loan forgiveness programs. You will act as the lead contact for inquiries, provide technical guidance, and coordinate with the digital team, call center, and Innovation and Transformation (I&T) to support program operations.
You will draft responses to inquiries, monitor contract status, train staff, and ensure compliance with applicable laws and
Qualifications
- Six years of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs.
- Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years; master's degree may substitute for five years; J.D. may substitute for six years of specialized experience.
Responsibilities
- Oversee grant, scholarship and/or student loan forgiveness programs and serve as the lead HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program operations.
- Draft well-crafted responses and respond to inquiries regarding awards and the program, from constituents, partners, interested parties.
- Collaborate with partners including HESC’s digital team, call center, and Innovation and Transformation (I&T).
- Work with awardees to obtain signed contracts and monitor the status of contracts returned.
- Monitor and train subordinate clerical, lower-level professional, or paraprofessional staff.
- Ensure that applicable laws, regulations, policies, and procedures are implemented accurately.
- Serve as a resource for other professional and managerial staff in the development of regulations related to the program.
- Conduct research to assist managers, executives, and other higher-level staff in the development of agency policy.
- Analyze status of programs and formulate recommendations regarding reporting, tracking, managing program and resolving issues; coordinate resolution of findings and implementation of modifications.
- Draft communication to awardees and colleges .
- Work with the Grants and Scholarships team to ensure HESC databases have relevant information to collect data from schools on participant enrollment and issue payments.
- Make recommendations to management regarding operational improvements.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
- Oversee grant, scholarship and/or student loan forgiveness programs and serve as the lead HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program operations.
- Draft well-crafted responses and respond to inquiries regarding awards and the program, from constituents, partners, interested parties.
- Work collaboratively with partners including HESC’s digital team, call center, and Innovation and Transformation (I&T)
- Work with awardees to obtain signed contracts and monitor the status of contracts returned.
- Monitor and train subordinate clerical, lower-level professional, or paraprofessional staff.
- Ensure that applicable laws, regulations, policies, and procedures are implemented accurately.
- Serve as a resource for other professional and managerial staff in the development of regulations related to the program.
- Conduct research to assist managers, executives, and other higher-level staff in the development of agency policy.
- Analyze status of programs and formulate recommendations regarding reporting, tracking, managing program and resolving issues; coordinate resolution of findings and implementation of modifications.
- Draft communication to awardees and colleges .
- Work with the Grants and Scholarships team to ensure HESC databases have relevant information to collect data from schools on participant enrollment and issue payments.
- Make recommendations to management regarding operational improvements.
- Perform other duties as assigned.
- Oversee grant, scholarship and/or student loan forgiveness programs and serve as the lead HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program operations.
- Draft well-crafted responses and respond to inquiries regarding awards and the program, from constituents, partners, interested parties.
- Work collaboratively with partners including HESC’s digital team, call center, and Innovation and Transformation (I&T)
- Work with awardees to obtain signed contracts and monitor the status of contracts returned.
- Monitor and train subordinate clerical, lower-level professional, or paraprofessional staff.
- Ensure that applicable laws, regulations, policies, and procedures are implemented accurately.
- Serve as a resource for other professional and managerial staff in the development of regulations related to the program.
- Conduct research to assist managers, executives, and other higher-level staff in the development of agency policy.
- Analyze status of programs and formulate recommendations regarding reporting, tracking, managing program and resolving issues; coordinate resolution of findings and implementation of modifications.
- Draft communication to awardees and colleges .
- Work with the Grants and Scholarships team to ensure HESC databases have relevant information to collect data from schools on participant enrollment and issue payments.
- Make recommendations to management regarding operational improvements.
- Perform other duties as assigned.
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The open-competitive minimum qualifications for this position are:
- Six years of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs.
Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute five years of specialized experience; J.D. may substitute for six years of specialized experience.
- a Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Higher Education Analyst 1.
Eligible List Appointment to Higher Education Services Analyst 1 Candidates who are reachable on the Civil Service eligible list may be considered for appointment. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed in the letter.
Section 70.1 Transfer Higher Education Services Analyst 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-16 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law.
Section 70.1 Transfer to Higher Education Services Analyst 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-12 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law.
For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm
55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and the following minimum qualifications:
- A bachelor’s degree*
AND
Two years of professional experience in administering student financial aid, which must include the awarding of Title IV funds, New York State grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs. At least 50 percent of your duties must involve working with students, parents, and/or post-secondary educational institutions developing or delivering student financial aid. This experience must have been obtained in work settings such as college financial aid offices, lending institutions, or student loan guarantee agencies which have responsibility for the administration of student financial aid.
- a Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience.
It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
NOTE: The hours of this position require working between 8:30 a.m. and 4:30 p.m. (No Alternative Work Schedule).
This position is eligible for a Down State adjustment of $4,150
NYS is an equal opportunity employer.
- HESC will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the procedure of HESC not to hire F1 or H1 visa holders for employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Generous benefits package, worth 65% of salary, including:
- Thirteen (13) paid holidays annually, plus two (2) floating holidays.
- Up to Thirteen (13) days of paid vacation leave annually.
- Up to Five (5) days of paid personal leave annually.
- Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C.
- Up to three (3) days of professional leave annually to participate in professional development.
- Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview.
- Eligible employees and dependents can pick from a variety of affordable health insurance programs.
- Family dental and vision benefits at no additional cost.
- New York State Employees' Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
- Public Service Loan Forgiveness (PSLF) and many more.
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