Information Technology Specialist 2 (NY HELPs) - 60219

NYS Office of Information Technology Services; New York (NY); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

13+ paid holidays annually

Paid vacation leave

Descripción de la vacante

The NYS Office of Information Technology Services is seeking an Information Technology Specialist 2 to join the Emerging Services Dedicated Team. You will act as Operational Support Lead, serving as the external point of contact between client NYS entities and ITS teams, coordinating requests, incidents, projects, and process documentation.

You will lead meetings, provide recommendations, identify risks, and maintain client profiles, ensuring effective communication and timely delivery across

Formación

• Bachelor's degree in computer science or related field is preferred.
• Alternative: degree in any field plus IT experience per the NYS requirements.
• Alternative: 60 credits including CS and 1 year IT experience.
• Alternative: 2 years of professional IT experience.

Responsabilidades

• Serve as Operational Support Lead for the Emerging Services Dedicated Team and act as external point of contact between client NYS entities and ITS teams.
• Guide incidents, requests and initiatives through lifecycle with cross-functional teams.
• Maintain weekly deliverables and oversee escalation of critical incidents/requests.
• Advise stakeholders on ITS business processes, products and services; advocate for client business needs.
• Perform analysis and documentation of processes, identifying areas for improvement and coordinating status reports.

Conocimientos

Communication

Incident management

Analysis

Documentation

Stakeholder liaison

Meeting facilitation

Educación

Bachelor's degree in computer science

Bachelor's degree in any field + 1 year IT experience

60 semester credits including 15 CS + 1 year IT experience

Two years of IT experience

Descripción del empleo

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide critical service at any time.

Description Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide critical service at any time.

Under the direction of an Information Technology Specialist 4, the Information Technology Specialist 2 will be assigned to the Emerging Services Dedicated Team within the Office of Information Technology Services (ITS) and will act as Operational Support Lead. As a member of the Operational Support unit the incumbent will serve as an external point of contact between several client NYS entities and internal ITS teams. The incumbent will be responsible for assisting with communication, requests, incident management, projects, conducting analysis, documenting existing processes, and overall support of Client Engagement.

The Duties Include, But Are Not Limited To

• Responsible for being a primary point of contact for ITS created project high initiatives: DFS Raise Act, BOE Automated Voter Registration, etc.
• Collaborate with ITS product owners and cross-functional agency teams to guide incidents, requests and initiatives through the lifecycle in a timely manner.
• Maintain weekly deliverables summarizing the work being done for each client agency
• Oversee the escalation process for critical incidents/requests
• Advocate for the business impacts/needs based on client agency business processes.
• Advise client agency stakeholders on ITS business processes, products and services.
• Perform analysis activities, gathering information to assist with agency requests including documentation of existing processes, and identifying areas of improvement.
• Lead and facilitate meetings, provide recommendations, identify risks, coordinate reviews, and create status reports.
• Maintain customer profile information and advocate for the business impacts/needs
• Support change management processes by being a point of contact for coordinating off-hour testing.
• Support other team members in shifting workloads

Qualifications

Minimum Qualifications

NYHELPS

Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.

OR

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.

Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.

Please Note

• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title may be filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).