High-Value Item CX Specialist — Remote & Impactful

Whatnot; Phoenix (AZ); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous Time off Policy

Health Insurance options

Home office setup allowance

Monthly allowance for wellness

401k with employer match

16 weeks of paid parental leave

Job summary

A leading livestream shopping platform is hiring for a Customer Experience position specializing in high value items to ensure fair and timely resolutions to complex cases. Candidates should possess at least 2 years of experience in support roles, with strong investigative judgment and excellent collaboration skills. The role offers the flexibility to work remotely and provides various benefits, including generous time off and health insurance options.

Qualifications

• 2+ years of Support or Trust & Safety experience handling email and/or chat interactions.
• Experience with customer‑facing systems like Zendesk, Kustomer, or Intercom.
• Knowledge of sports cards and trading cards is a plus.

Responsibilities

• Investigate complex high‑value item cases end‑to‑end to ensure fair and timely resolutions.
• Determine fair market value for missing or incorrect items.
• Provide thoughtful, empathetic support to buyers and sellers.

Skills

Strong investigative judgment

Excellent collaboration skills

Clear, empathetic communication

Ability to think critically

Understanding of e‑commerce operations

Tools

Zendesk

Kustomer

Intercom

Job description

A leading livestream shopping platform is hiring for a Customer Experience position specializing in high value items to ensure fair and timely resolutions to complex cases. Candidates should possess at least 2 years of experience in support roles, with strong investigative judgment and excellent collaboration skills. The role offers the flexibility to work remotely and provides various benefits, including generous time off and health insurance options.