High Value Commercial Service Lead

Western Alliance Bancorporation; Los Angeles, California, Cary (CA, MO, NC); On-site; USD 84,000 - 104,000; Full time

Job summary

An established industry player is seeking a High Value Commercial Service Lead to enhance client satisfaction and drive business growth. This role emphasizes expertise in treasury management and client interactions, ensuring service standards are met while mentoring junior team members. You'll play a pivotal role in executing strategic initiatives and leveraging data analytics to optimize operations. With competitive salaries and a commitment to employee development, this position offers a unique opportunity to thrive in a dynamic banking environment.

Benefits

Medical/Dental Insurance

Paid Time Off

401k Matching

Tuition Assistance

Volunteer Programs

Wellness Programs

Opportunities to Learn about Business Operations

Qualifications

• 5+ years of experience in Treasury Management Sales or similar.
• Strong business and technical writing skills required.

Responsibilities

• Partner with leadership to coach and execute full client life cycle.
• Manage work distribution and facilitate cross-training.

Skills

Treasury Management Sales

Banking Operations

Sales and Service Skills

Technical Writing

Leadership

Communication Skills

Education

High School Diploma

Bachelor's Degree

Job description

Job Title: High Value Commercial Service Lead

Location:

CityScape

What you'll do:

As a High Value Commercial Service Lead, you'll partner with leadership to coach and execute the full client life cycle for clients. You'll promote and exemplify the department's "sales, service, operations" philosophy through client interactions. You'll respond to and resolve client requests and provide expert advice and guidance for these clients utilizing products and services such as treasury management, loans, commercial, and personal accounts, with a particular focus on establishing yourself as an expert in treasury management, deposit requests, and technical aspects of client requests. You'll work with internal departments and resources such as the Preferred Banker support system to drive client satisfaction. You'll serve as a resource to more junior team members to augment their banking knowledge for more effective work solutions and career growth opportunities.

1. Subject Matter Expertise: Respond to complex client requests, assist team members in executing the full client life cycle, and promote bank products through analysis of client patterns and needs. Be an expert in treasury management, deposit operations, and technical client requests.
2. Team Management: Manage work distribution, facilitate cross-training, and report on team performance metrics to management.
3. Service Standards: Ensure team meets standards in sales, customer service, turnaround times, risk management, compliance, and efficiency.
4. Performance Monitoring: Monitor individual team member performance to support career development and ensure client support quality.
5. Strategic Initiatives: Assist in executing business strategies driven by data analytics, requiring change management and staying updated on bank products.
6. Leadership and Mentoring: Indirectly lead, mentor, and develop junior team members.

What you'll need:

• 5+ years of experience in Treasury Management Sales, Treasury Management Service, Branch Banking Operations, or similar.
• High school diploma required; Bachelor's degree preferred.
• Leadership experience preferred.
• Intermediate to advanced knowledge of banking operations including deposit operations, new account opening, loan administration, treasury management, and related products.
• Strong business, legal, and technical writing skills.
• Experience in sales and service in business deposits or treasury management products.
• Excellent speaking and writing communication skills.

Compensation: Salary ranges vary by location: $73,085 - $90,278 in Las Vegas, NV; $84,045 - $103,818 in Los Angeles, CA and San Diego, CA. Compensation may include bonuses and restricted stock.

Benefits you'll love:

Competitive salaries, ownership stake, medical/dental insurance, paid time off, 401k matching, tuition assistance, volunteer programs, wellness programs, and opportunities to learn about business operations and finance.

About the company:

Western Alliance Bank, a subsidiary of Western Alliance Bancorporation, with divisions including Alliance Bank of Arizona, Bank of Nevada, and others. Member FDIC. Committed to equal employment and providing reasonable accommodations for individuals with disabilities. For accommodations, contact HR at [e-mail] or 602-386-2488.