High School Associate

San Joaquin Valley College; Visalia (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

SJVC in Visalia, CA seeks a High School Associate to engage prospective students, match interests to career education programs, and guide families through enrollment. Under the supervision of the Director of Enrollment Services, you will manage inquiries from high school students and their guardians and coordinate the start of their education journey.

The starting pay range is $25.00-$29.00 per hour. This full-time role requires strong communication and teamwork within a campus environment.

Qualifications

• Associate’s Degree required; related work experience preferred.
• Ability to read and interpret instructions and communicate clearly.
• Proficiency with Microsoft Office applications and CRM systems is desirable.

Responsibilities

• Receives and promptly works qualified high school inquiries.
• Contacts and follows up with prospective students and guardians.
• Schedules appointments and conducts admissions presentations and campus tours.
• Completes enrollment documentation and guides applicants through start processes.
• Records activity and coordinates with campus departments to support student start.

Skills

Customer service

Coordination

Communication

Education

Associate’s Degree

Tools

Microsoft Office

Job description

• Pay or shift range: $25 USD to $29 USD The estimated range is the budgeted amount for this position.
• Full-Time
• Requisition #: SJVCH009952

Description

Summary: In support of SJVC’s mission and goals, and under the direct supervision of the Director of Enrollment Services or Campus Director, the High School Associate encourages prospective students to use higher education to prepare for professional success. With a primary focus on high school students, the Associate works qualified inquiries submitted by the High School Presenter, matches each student’s abilities and interests with an appropriate career education program, and provides students and their parents or guardians with timely, accurate, and compliant guidance throughout the enrollment and start process.

Compensation: The starting pay range for this position is $25.00-$29.00.

Essential Duties and Responsibilities:

• Receives and promptly works qualified high school inquiries submitted by the High School Presenter.
• Contacts and follows up with prospective high school students and their parents or guardians using approved communication methods.
• Schedules and conducts appointments with prospective students and, when appropriate, their parents or guardians.
• Conducts compliant admissions presentations and campus tours, providing complete and accurate information about educational programs, expected outcomes, student services, and financial considerations.
• Assess prospective students’ interests, goals, readiness, and program fit, and supports them in making informed enrollment decisions.
• Schedules required assessments, discusses results within the scope of the role, and coordinates next steps with applicants.
• Completes enrollment documentation and directs students and their parents or guardians through application, commitment, enrollment, orientation, and start processes.
• Refers applicants to Financial Services and other appropriate college resources and collaborates with campus departments to support a successful student start.
• Maintains consistent follow-up, including orientation, start dates, uniforms, supplies, and outstanding enrollment requirements.
• Accurately and promptly records appointments, communications, enrollment activity, and outcomes in the designated student information system.
• Works effectively in a team environment, supports campus goals, maintains effective communication across departments, and participates in campus meetings, events, and activities as appropriate.
• Performs other duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Core Competencies:

Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.

Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.

Integrity & Ethics – Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Organization Support – Supports organizational goals and values. Is keenly aware of the time frame in which tasks or projects need to be completed; accepts and mirrors the level of urgency conveyed by the manager or customer being served; prioritizes the needs of the organization and its students; and fosters collaboration and teamwork across the Institution.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for personal actions; and follows through on commitments.

Customer Focus – Demonstrates that prospective students, enrolled students, parents or guardians, school partners, and internal customers are a high priority. Identifies and understands their needs and provides timely, accurate, and exceptional service.

Integrity & Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Deliver Results - Consistently achieves results within established timelines and shows resilience when faced with obstacles.

Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience – Associate’s Degree and related work experience. Required degree(s) must be from institutions accredited by recognized U.S. accrediting agencies. Degrees from non-U.S. institutions are recognized only if equivalence has been established and provided.

Language Skills – Ability to read and interpret instructions, correspondence, handbooks, and forms; write professional routine correspondence; and effectively present information in one-on-one, small-group, and large-group settings to students, parents or guardians, school personnel, and community members.

Mathematical – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.

Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills – Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and the ability to learn and effectively use proprietary student information and customer relationship management systems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually moderate.

Education

Required

Associate's or better.

Equal Opportunity Employer