High School Associate

San Joaquin Valley College; Ontario (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College Inc. is seeking a High School Associate to guide prospective students using higher education for professional success. The role focuses on high school inquiries, matching interests to programs, and delivering timely, compliant guidance throughout enrollment and start processes.

The position reports to Enrollment Services leadership and requires coordinating with campus resources to support students through application, orientation and start.

Qualifications

• Education and experience as described: associate degree plus related work experience.
• Strong communication and interpersonal skills required.
• Ability to follow admissions processes and comply with policies.

Responsibilities

• Receives and follows up on qualified high school inquiries.
• Contacts prospective students and guardians with approved methods.
• Schedules appointments with students and parents/guardians.
• Conducts admissions presentations and campus tours with accurate information.
• Assesses interests, readiness and program fit for applicants.
• Schedules assessments and communicates results with applicants.
• Completes enrollment documents and guides through enrollment steps.
• Directs applicants to Financial Services and other college resources.
• Maintains follow-up on orientation, start dates, and enrollment requirements.
• Records activity and outcomes in the student information system.

Skills

Communication

Time management

Customer service

Education

Associate’s Degree

Tools

Microsoft Office

CRM systems

Job description

• Pay or shift range: $25 USD to $29 USD
  The estimated range is the budgeted amount for this position.
• Full-Time
• Requisition #: SJVCH009953

Description

Summary: In support of SJVC’s mission and goals, and under the direct supervision of the Director of Enrollment Services or Campus Director, the High School Associate encourages prospective students to use higher education to prepare for professional success. With a primary focus on high school students, the Associate works qualified inquiries submitted by the High School Presenter, matches each student’s abilities and interests with an appropriate career education program, and provides students and their parents or guardians with timely, accurate, and compliant guidance throughout the enrollment and start process.

Compensation: The starting pay range for this position is $25.00-$29.00.

Essential Duties and Responsibilities:

• Receives and promptly works qualified high school inquiries submitted by the High School Presenter.
• Contacts and follows up with prospective high school students and their parents or guardians using approved communication methods.
• Schedules and conducts appointments with prospective students and, when appropriate, their parents or guardians.
• Conducts compliant admissions presentations and campus tours, providing complete and accurate information about educational programs, expected outcomes, student services, and financial considerations.
• Assess prospective students’ interests, goals, readiness, and program fit, and supports them in making informed enrollment decisions.
• Schedules required assessments, discusses results within the scope of the role, and coordinates next steps with applicants.
• Completes enrollment documentation and directs students and their parents or guardians through application, commitment, enrollment, orientation, and start processes.
• Refers applicants to Financial Services and other appropriate college resources and collaborates with campus departments to support a successful student start.
• Maintains consistent follow‑up, including orientation, start dates, uniforms, supplies, and outstanding enrollment requirements.
• Accurately and promptly records appointments, communications, enrollment activity, and outcomes in the designated student information system.
• Works effectively in a team environment, supports campus goals, maintains effective communication across departments, and participates in campus meetings, events, and activities as appropriate.
• Performs other duties as assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Core Competencies:

Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.

Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.

Integrity & Ethics – Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Organization Support – Supports organizational goals and values. Is keenly aware of the time frame in which tasks or projects need to be completed; accepts and mirrors the level of urgency conveyed by the manager or customer being served; prioritizes the needs of the organization and its students; and fosters collaboration and teamwork across the Institution.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for personal actions; and follows through on commitments.

Customer Focus – Demonstrates that prospective students, enrolled students, parents or guardians, school partners, and internal customers are a high priority. Identifies and understands their needs and provides timely, accurate, and exceptional service.

Integrity & Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Deliver Results - Consistently achieves results within established timelines and shows resilience when faced with obstacles.

Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience – Associate’s Degree and related work experience. Required degree(s) must be from institutions accredited by recognized U.S. accrediting agencies. Degrees from non‑U.S. institutions are recognized only if equivalence has been established and provided.

Language Skills – Ability to read and interpret instructions, correspondence, handbooks, and forms; write professional routine correspondence; and effectively present information in one‑on‑one, small‑group, and large‑group settings to students, parents or guardians, school personnel, and community members.

Mathematical – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.

Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills – Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and the ability to learn and effectively use proprietary student information and customer relationship management systems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually moderate.

All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation.

As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System. Certain roles may also require ongoing monitoring of these records.

Qualifications

Education

Preferred

Associate's or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.