Clinic Assistant

HealthPartners; Maplewood, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

HealthPartners in Minnesota is seeking a Medical Receptionist to serve as a vital front-desk contact at its clinics. You will manage appointment scheduling, verify patient information, collect co-pays, and guide newcomers to the correct care area.

You must communicate clearly, handle multiple priorities, and work as part of a team to deliver compassionate service. Proficiency in English is required; other languages may be helpful.

Qualifications

• Must have a high school diploma or GED and one of the following: formal medical reception training or equivalent program, or customer service training.
• Two years of medical receptionist experience or two years in a customer service role.
• One year of data lookup/entry on mainframe or PC systems.
• One year of customer service experience in-person or by phone within last five years.
• Demonstrated ability to organize work under pressure and handle multiple priorities.
• Excellent oral and written communication skills.

Responsibilities

• Check-in and co-pay administration, verifying patient information, and communicating benefit changes to members.
• Use computerized appointment scheduling and Advanced Access principles to schedule and manage appointments.
• Register and verify patient information, insurance eligibility, and appropriate account types.
• Coordinate specialty appointments and facilitate clinic communications, including answering calls and relaying messages.
• Maintain schedule templates and coordinate emergency changes and provider vacations.
• Perform other clerical duties as assigned.

Skills

High school diploma or GED

Medical receptionist experience

Customer service experience

Data entry

Oral communication

Written communication

Organizational skills

Ability to manage priorities

Education

Formal medical reception training program

Job description

REQUIRED:

• High School diploma or GED
• Meets one of the following:
• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
• Two years experience as a medical receptionist
• Two years experience in a customer service position
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system
• One year customer service experience either via telephone or in-person within the last five years
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent oral communication skills
• Excellent written communication skills

PHYSICAL REQUIREMENTS:

Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

POSITION PURPOSE:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

ACCOUNTABILITIES:

1. Customer Service

Care for each person as he/she would like to be cared for by:

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient’s needs

1. Check-in and Co-pay Administration

a. Check in patients in an accurate and professional manner

b. Identify and accurately collect co-pays or appropriate fees

1. Use computer-based system to verify patient information
2. Understand and communicate benefit changes to members, or refer to appropriate resource
3. Communicate wait times in a diplomatic manner
4. Direct patients to the appropriate care area
5. Prepare reconciliation report
6. Provide patients with appropriate forms, questionnaires, etc.

1. Computerized Appointment Scheduling for appointments
2. Schedule appointments in an accurate and timely manner according to Advanced Access principles
3. Maintain knowledge of appointment scheduling practices
4. Maintain knowledge of appointment scheduling policies and procedures

1. Registration and Verification

a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary

b. Verify insurance eligibility, if necessary

c. Register patients in an accurate, efficient, and timely manner

d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

1. Specialty Appointment Coordination

• Provide patient with information required to schedule specialty appointments

1. Facilitate timely and accurate flow of communication within the clinic
2. Answer telephone and respond appropriately to the caller
3. Take and relay messages requiring follow-up to appropriate individuals
4. Prepare records and materials for new patient appointments
5. Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

1. Maintain open communication with Appointment Center to ensure patient and provider needs are met
2. Coordinate schedule templates
3. Coordinate emergency schedule changes
4. Coordinate schedule holds consistent with Advanced Access principles
5. Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

1. General Accountabilities

• Perform other duties as assigned