High Rise Service Technician - Multifamily ($5,000 sign-on bonus)

Hines; San Francisco (CA); On-site; USD 33,000 - 48,000; Full time

Job summary

Hines is seeking a Service Technician - Multifamily to oversee technical work at a community site. You will perform preventive and corrective maintenance on mechanical, electrical, plumbing, and HVAC systems, while prioritizing safety and efficiency.

You will manage work orders, coordinate with vendors, and ensure spaces are ready for move-ins. Responsibilities include diagnosing issues, maintaining grounds, and supporting cost controls by using parts efficiently.

Qualifications

• Minimum 2 years maintenance experience in multifamily or related setting.
• EPA Type I/II (refrigerant) certification preferred.
• Basic knowledge of plumbing, electrical, HVAC and general carpentry.

Responsibilities

• Complete work orders promptly and document results.
• Manage grounds, clean areas, and perform curb/pool maintenance as needed.
• Diagnose issues and propose compliant repairs per policy.
• Prepare vacants for leasing and coordinate with contractors.
• Ensure safety and proper use of tools and safety devices.
• Maintain documentation and avoid disrupting service requests.

Skills

Two+ years property maintenance

Attention to detail

Strong communication

Manual dexterity

Education

High school diploma

EPA Type I/II Certification

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We're creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm's highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

*$5,000 sign-on bonus for external candidates hired into the position. Half paid out on your first paycheck and half upon 6 months of hire. (Not applicable for candidates through external staffing agencies)

As a Service Technician - Multifamily with Hines, you will be responsible for overseeing technical and mechanical work of the Community to meet the standards of Hines. Responsibilities include, but are not limited:

• Complete assigned work orders generated from requests in a timely manner

• Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed

• Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Hines policies, standards, and code requirements.

• Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity

• Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks

• Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests

• Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact

• Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible

• Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned

• Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful

• Generally competent in understanding and following all current emergency procedures

• Adjust and operate the fire alarm and life safety systems

• Functional knowledge of the Hines policies and standards

• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment

• Successful completion of all required training programs within required timeframes

• Possess computer skills to administer the work order programs and building operations

• Compute basic mathematical equations

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution preferred
• Two or more years' of property maintenance or related experience

• EPA Type I & II or Universal certification strongly preferred for refrigerant recycling

  • When applicable, obtain required city and/or government licenses or permits, i.e.:

    • The EPA certification for refrigerant recycling

    • Pool & Spa Operator

• General knowledge of plumbing, electrical, general carpentry, HVAC, and appliances

• Excellent interpersonal and communication skills

• Attention to detail, organization, and strong multitasking abilities

• Work indoors approximately 80% of the time and outdoors approximately 20% of the time
• Use olfactory, auditory, and visual senses
• Lift 25 lbs. or more
• Climb up and down stairs and ladders
• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays

• This position is fully on-site and requires working from the assigned property five days per week

• Compensation: $24/hr - $35/hr + bonuses

Closing

At Hines, we believe the built world is ultimately about people. As one of the world's largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World's Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

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