High Performance Computing Technical Support Consultant - DOE Q Clearance Required, On-Site Liv[...]

Hewlett Packard Enterprise; California (MO); On-site; USD 101,000 - 235,000; Full time

Job summary

A leading company in technology solutions is seeking a High Performance Computing Technical Support Consultant. This role involves providing technical support, maintaining HPC systems, and ensuring customer satisfaction. The ideal candidate will possess extensive experience with Linux OS and hold a Bachelor's degree in a related field, with opportunities for professional development and a comprehensive benefits package.

Benefits

Comprehensive benefits supporting physical, financial, and emotional wellbeing

Programs for personal and professional development

Flexible work management

Qualifications

• 12+ years of professional experience or equivalent, plus a Master’s degree.
• Without a Master’s, 15+ years of experience.

Responsibilities

• Provide technology consulting to external customers and internal project teams.
• Maintain HPC system availability and resolve hardware/software issues.
• Support organization profitability by generating new business opportunities.

Skills

Linux OS

Team leadership

Problem management

Customer relations

Programming/scripting languages

Process management

Education

Bachelor’s Degree in computer science or related field

Master’s degree (preferred)

Job description

High Performance Computing Technical Support Consultant - DOE Q Clearance Required, On-Site Livermore, CA

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and offer flexibility to manage work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in creating and delivering technology solutions aligned with customers’ business needs. As a trusted advisor, create and maintain effective customer relationships to ensure satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Contribute to the company’s solutions portfolio by sharing technical knowledge and methodologies based on customer project experiences. Shape technical direction and strategies within the organization and for external clients. Ensure consistent chargeability levels or expense relief for internal teams, and assist in meeting or exceeding revenue and customer satisfaction goals. Support organization profitability by generating and cultivating new business opportunities and assisting in deal proposal development.

Contributions impact technical components of HPE products, solutions, or services regularly and sustainably. Apply advanced subject matter knowledge to solve complex business issues and serve as a subject matter expert. Provide expertise and partnership to project teams and participate in cross-functional initiatives. Exercise significant independent judgment to determine the best methods for achieving objectives. May provide team leadership and mentoring.

US Citizenship required

DOE Q Clearance required

On-Site daily work required

Responsibilities:

• Maintain HPC system availability, create and document site procedures, system diagrams, and support documents.
• Maintain system software and firmware, including patches, updates, and OS upgrades.
• Resolve hardware, software, and third-party software issues, providing detailed analysis and solutions.
• Gather data, analyze, and escalate issues to higher support levels when necessary.
• Implement repairs or workarounds, documenting steps taken.
• Manage software issues, submit and track bugs.
• Respond to customer inquiries about system software, product lifecycle, and third-party applications.

Knowledge and Skills:

• DOE Q Clearance required
• Extensive experience with Linux OS (RHEL or SLES), workload management, parallel file systems, networking, and security.
• Effective team leadership and collaboration skills.
• Proficiency with programming/scripting languages (e.g., Perl, Python, C, FORTRAN).
• Ability to maintain system software, perform debugging, builds, upgrades, and patches.
• Strong interpersonal, customer relations, and problem management skills.
• Experience with project planning, process management, and team leadership preferred.
• Ability to document processes clearly for mentoring and knowledge sharing.
• Occasional travel for training; on-site work required.

Education and Experience Required:

• Bachelor’s Degree in computer science or related field. 12+ years of professional experience or equivalent, plus a Master’s degree. Without a Master’s, 15+ years of experience.

#unitedstates

#federalcleared

Additional Skills: Accountability, Active Learning, Active Listening, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer-Centric Solutions, CRM, Design Thinking, Empathy, Follow-Through, Growth Mindset, IT Infrastructure, IaaS, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building, etc.

What We Can Offer You:

Health & Wellbeing: Comprehensive benefits supporting physical, financial, and emotional wellbeing.

Personal & Professional Development: Programs to help achieve career goals, whether deepening expertise or applying skills in other divisions.

Unconditional Inclusion: We celebrate individual uniqueness and value diverse backgrounds. Flexible work management, bold moves, and collective growth.

Let's Stay Connected: Follow @HPECareers on Instagram for updates on people, culture, and tech at HPE.

Job: Services

Job Level: TCP_04

Salary Range: USD $101,900 - $234,500 annually, based on location, experience, and qualifications. Benefits details at this link.

HPE is an Equal Employment Opportunity employer, valuing diversity and inclusion. We comply with applicable laws regarding criminal records and other protected categories.