High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA

Hewlett Packard Enterprise; California (MO); On-site; USD 101,000 - 235,000; Full time

Job summary

Join a leading tech firm as a High Performance Computing Technical Support Consultant. This on-site role in Livermore, CA requires DOE Q Clearance and extensive knowledge of Linux systems. Deliver critical technical support and contribute to innovative solutions while working with sophisticated computing environments.

Benefits

Health & Wellbeing benefits

Personal & Professional Development programs

Qualifications

• Must possess a DOE Q Clearance.
• Demonstrated proficiency with programming languages like Python and C.
• 12+ years of related professional experience required.

Responsibilities

• Maintain the HPC systems availability and create support documentation.
• Solve hardware, software, and third-party software issues.
• Provide timely resolutions to customer issues and document processes.

Skills

Linux operating systems

Problem management

Customer relations

Interpersonal skills

Education

Bachelor's Degree in Computer Science

Master's Degree in related field

Job description

High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA

Join to apply for the High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA role at Hewlett Packard Enterprise

High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA

3 months ago Be among the first 25 applicants

Join to apply for the High Performance Computing Technical Support Consultant - DOE Q Clearance, On-Site, Livermore, CA role at Hewlett Packard Enterprise

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

US Citizenship Required

DOE Q Clearance required

Responsibilities

On-Site daily work required

• Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
• Manage software issues for both the system and user applications, submitting and tracking bugs as required
• Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
  
  

Knowledge And Skills

• DOE Q Clearance required
• Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
• Ability to lead and work effectively in a team environment
• Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
• Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
• Experience with project planning and management, process management, and team or project leadership preferred
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Occasional travel for training is required
• On-site work required
  
  

Education And Experience Required

• Bachelors Degree in computer science or related area of study. Masters of Arts/Science with 12+ years of professional experience. Without a Masters degree, three additional years of relevant professional experience (15+ years in total).
  
  

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Additional Skills

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#operations

Job

Services

Job Level

TCP_04

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $101,900.00 - $234,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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