High-Paying Remote Customer Success Manager Job at Kustomer (Hiring Now!) Kustomer Unleash the [...]

Workinvirtual; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a leading SaaS company as a Remote Customer Success Manager, where you will drive client success and retention with a portfolio of enterprise clients. This high-impact role offers remote flexibility, exceptional healthcare, and generous benefits, making it an excellent opportunity for experienced candidates in the industry.

Benefits

100% healthcare coverage

401K/pension

Stock options

Remote stipends

Inclusive culture

Qualifications

• 5+ years in SaaS Customer Success or Account Management.
• Proven track record in renewals and client retention.
• Strong technical aptitude with APIs and SQL is a plus.

Responsibilities

• Own end-to-end customer relationships, including onboarding and expansions.
• Drive product adoption through training clients on AI-powered CRM tools.
• Negotiate renewals and upsell strategic SaaS solutions.

Skills

Communication

Problem Solving

Technical Aptitude

Education

Degree in Business, IT, or Computer Science

Tools

SQL

HTML

Analytics

Job description

Location:Remote (USA)
Employment Type:Full-Time
Salary:Competitive + Stock Options
Industry:SaaS, CRM, Customer Experience (CX)

Exciting Opportunity: Remote Customer Success Manager – Join a Leading SaaS Company!

Are you aCustomer Success Manager (CSM)with5+ years of experienceinSaaS, CRM, or CX software?Kustomer, a top-tierconversational CRM platform, is hiring aRemote Customer Success Managerto drive client success, retention, and expansion.

Why This Role?

High-Impact Role– Own a portfolio of enterprise clients (e.g., Abercrombie, Sweetgreen, Priceline).
Remote Flexibility– Work from anywhere in the U.S.
Top Benefits– 100% healthcare, 401K, stock options, generous PTO.
Career Growth– Join a fast-growing SaaS leader backed by Meta & top VCs.

Key Responsibilities:

Own end-to-end customer relationships– Onboarding, adoption, renewals, and expansions.
Drive product adoption– Train clients on best practices forAI-powered CRM tools.
Negotiate renewals & upsell– Expand contract value with strategic SaaS solutions.
Advocate for clients– Collaborate with Product & Engineering teams to shape the platform.
Analyze customer KPIs– Use data to improve engagement and ROI.

Must-Have Qualifications:

5+ years in SaaS Customer Success or Account Management(CRM/CX experience preferred).
Proven track record in renewals, expansions, and client retention.
Strong technical aptitude(APIs, SQL, or HIPAA compliance is a plus).
Exceptional communication & problem-solving skills.

Preferred Skills:

• Coding/technical background (HTML, SQL, Analytics).

• Degree in Business, IT, or Computer Science.

Perks & Benefits:

• 100% healthcare coverage(U.S. employees).

• 401K/pension, stock options, remote stipends.

• Inclusive culture– Diversity & equality-driven workplace.

How to Apply:

Ready to elevate your career?Apply Now for the Remote Customer Success Manager Role

Kustomer is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, gender, religion, or sexual orientation.

Tagged as: Customer Success Manager, High-Paying, Remote