High Jewelry Manager - Northwest & Hawaii

Tiffany & Co.; San Francisco (CA); On-site; USD 122,000 - 173,000; Full time

Job summary

Tiffany & Co. seeks a High Jewelry Manager for the Northwest & Hawaii Market in San Francisco to drive client relations and elevate the High Jewelry experience.

You will develop and manage the VIC/VVIC client network, partner with store leadership on presentation, education, and events, and work with cross-functional teams to deliver exceptional service. The role requires strategic thinking, hands-on execution, and a passion for luxury branding.

Qualifications

• 7 years of experience within High Jewelry and Client Relations
• Flexible schedule with potential night and weekend availability
• Must be creative with a high taste level
• Strong written, verbal and presentation skills
• Strong interpersonal and relationship building
• Strong written and verbal communication skills

Responsibilities

• Develop relationship with VIC/VVIC client network, meeting clients and collaborating with Advisors
• Work with market leaders to develop outreach for VIC clients and support product launches
• Partner with Market VP and Director of Client Relations, Events, and High Jewelry on sales pipeline
• Understand client history and tailor product positioning with selling team
• Recruit VIC clients through community engagement and strategic involvement with society
• Partner with Retail Learning to develop selling skills and business acumen of High Jewelry specialists
• Identify opportunities in High Jewelry knowledge and collections with store leadership
• Develop collateral for in-store activations, virtual experiences, and events
• Create new ideas to animate stores during festive moments and launches
• Coordinate with production companies and vendors for client actions strategy
• Ensure proper client treatment before, during, and after VIC appointments
• Host and enhance Blue Book and High Jewelry appointments as needed

Skills

Client relations

Presentation skills

Interpersonal skills

Communication

Creativity

Education

GIA certification

GG or AJP certification

Job description

High Jewelry Manager - Northwest & Hawaii

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Position Overview

The High Jewelry Manager for the Northwest & Hawaii Market drives client relations and the client experience through developing and managing the high net worth, high potential client with continued expansion of our VIC/VVIC clients for the market. The role will focus on enhancing and expanding the High Jewelry client network through partnering with store Leadership on High Jewelry presentation, education, product positioning, and client experience. This individual will partner closely with stores Sales Management, Client Experience, and Learning & Development to prepare the team in delivering the highest level of client experience.

The Manager must be able to think strategically while also being hands‑on in overseeing the day‑to‑day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. CRM must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit

Key Accountabilities

Build the Relationship

• Develop relationship with VIC/VVIC client network, personally meeting clients and working with Client Advisors and build partnership to exceed the client’s expectations
• Work with market leaders to develop and execute effective outreach for VIC clients
• Support new product launches, High Jewelry caravans, and ad hoc product events
• Partner with Market Vice President and Director of Client Relations, Events, and High Jewelry on sales pipeline of business within the market.
• Understand client history and develop individual product positioning strategy with selling team.
• Connect with and Recruit potential VIC clients through community engagement and strategic involvement with society

Enhance the Experience

• Partner with Retail Learning on developing selling skills and business acumen of HJ Specialists
• With store leadership, identify areas of opportunity in High Jewelry knowledge and collections.
• Work with Client Relations team and internal partners to develop collateral for in-store client activations, virtual experiences, Blue Book and High Jewelry events

Create the Dream

• Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
• Work with production companies, agencies and vendors to support and execute client actions strategy
• Partner with Client Experience team to ensure appropriate client treatment before, during, and after VIC appointments
• Host and enhance Blue Book and High Jewelry appointments as needed.

Qualification

• 7 years of experience within High Jewelry and Client Relations
• Flexible schedule with potential night and weekend availability
• Must be creative with a high taste level
• Strong written, verbal and presentation skills
• GIA, GG or AJP certification preferred
• Strong interpersonal and relationship building
• Strong written and verbal communication skills

The hiring range for this position ranges from $122,485 - $172,920. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Job Info

• Job Identification 64021
• Job Category Communication Media and Events
• Posting Date 10/21/2026, 04:51 PM
• Locations San Francisco Retail