High-Energy Shift Leader — Elevate Guest Experience

Buffalo Wild Wings; Lebanon (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Buffalo Wild Wings is seeking an experienced Shift Leader/Restaurant Manager to lead a high-volume sports bar team. You will recruit, train, schedule, and coach staff while driving guest satisfaction and profitability in a fast-paced setting.

The role requires prior full-service management experience, Serve Safe certification, and a track record of high-volume operations. Strong organizational and communication skills are essential as you maintain standards and mentor a team of at least ten

Qualifications

• Minimum of 2 years’ experience with Food and Alcohol service.
• Serve Safe certification.
• Experience with EcoSure preferred.
• The ability to pass a background and credit check.
• Previous manager experience at full-service operation.
• Experience dealing with alcohol sales in a full-service operation.
• Experience managing a staff of at least 10 employees.
• Average weekly volume of unit managed of at least $30,000 per week.
• Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, excellent attention to detail and professional written and verbal communication skills.
• Proven track record of successfully managing multiple priorities in a fast-paced work environment.
• Exercise discretion and independent action. Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
• Requires intermediate computer skills.

Responsibilities

• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling, and performance management functions meet or exceed company specified criteria.
• Ensures the daily execution of the Mission Statement and Core Values.
• Complies with company policies, practices, and procedures and communicates all changes to team members
• Ensures overall food quality and handling, safety, security, service and cleanliness standards are met.

Skills

Leadership

Staff management

Food & alcohol service

Serve Safe certification

Background check

Credit check

High-volume operations

Communication skills

Computer skills (intermediate)

Alcohol sales knowledge

Job description

Buffalo Wild Wings is seeking an experienced Shift Leader/Restaurant Manager to lead a high-volume sports bar team. You will recruit, train, schedule, and coach staff while driving guest satisfaction and profitability in a fast-paced setting.

The role requires prior full-service management experience, Serve Safe certification, and a track record of high-volume operations. Strong organizational and communication skills are essential as you maintain standards and mentor a team of at least ten