HFA National Advice Center Service Specialist II

Huntington Bancshares, Inc.; Columbus, City of Mount Vernon (OH, NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Service Specialist II to enhance client interactions within their National Advice Center. This role involves providing exceptional support to clients and financial advisors, ensuring accurate servicing through phone-based interactions. The ideal candidate will have a strong background in client service and sales, with the ability to proactively engage clients and identify opportunities for growth. Join a team that values excellence in service and offers a dynamic work environment where your contributions will directly impact client satisfaction and business success.

Benefits

Health Insurance

Wellness Program

Life Insurance

Disability Insurance

Retirement Savings Plan

Paid Leave Programs

Paid Holidays

Paid Time Off (PTO)

Qualifications

• 1+ years of experience in the investment industry with a focus on service/sales.
• FINRA Series 6 and 63 required.

Responsibilities

• Provide prompt and accurate servicing through phone interactions.
• Assist with client directed orders for equities and fixed income.

Skills

Client Service

Sales

Communication

Problem Solving

Education

High School Diploma

Bachelor’s Degree

Job description

Description

Summary:

The National Advice Center (NAC) Service Specialist II serves support specialist for Huntington Financial Advisors working with the clients, advisors, and leadership team within the National Advice Center.This position provides service for existing HFA clients with their current investment relationship, proactively calls NAC clients, sets appointments with NAC Financial Advisors, and supports NAC Financial Advisors service needs. This is accomplished through inbound and proactive outbound phone-based client interactions.

Duties and Responsibilities:

• Provide prompt, courteous, and accurate servicing through phone-based client interactions.
• Deliver an engaging client experience to effectively take care of our client's financial and service needs.
• Will assist with client directed orders for equities, fixed income and other approved market products.
• Able to service and troubleshoot the client’s digital experience with the firm’s online financial planning tools and functionality.
• Responsible for personal referral goals and client service objectives through inbound and outbound telephone interactions with existing National Advice Center (NAC) clients.
• High level of proactive outreach to existing NAC client book of business to find opportunities to deepen current wallet share with Huntington Financial Advisors (HFA) and Huntington Bank.
• Responsible for business development through partnering with NAC Financial Advisor colleagues through referrals to this team.
• Assists NAC Financial Advisors by processing and maintaining documentation for account servicing or onboarding, resolving discrepancies, and meeting preparation.
• Ensures adherence to all firm and industry regulations, policies, procedures, and record management requirements.
• Completes all assigned firm and regulatory training and continuing education by required deadlines.
• Maintains current knowledge of all available investment and insurance solutions.
• Perform other duties as assigned.

Basic Qualifications:

• High School Diploma or equivalent
• 1+ years of related experience in investment industry with a focus on service/sales.
• FINRA Series 6 and 63
• State Health and Life, Series 7 and Series 66 or 63/65 required to be obtained within 120 days of hire

Preferred Qualifications:

• Bachelor’s Degree
• 2-3 years of experience in an investments area
• Experience developing and leveraging relationships with internal partners remotely and/or over the phone
• Ability to effectively communicate with a wide range of prospects and clients, attention to detail in paperwork and commitment to excellence in service and follow up
• State Health and Life, Series 7, and Series 66 or 63/65

Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

No

Applications Accepted Through:

07/21/2025

Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

20.00 - 40.14 USD Hourly plus incentives

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.